Understanding Smart 404 Pages
The HelpDocs Trial
Logging In To Your HelpDocs
Setting Up a Custom Domain
Adding or Changing Your Profile Image
Understanding Top Articles
Switching Between Multiple Accounts
Setting the URL Style for your Articles
Writing and Editing Articles
Text Editor Shortcuts
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Adding Tags to Articles
Adding Info, Tip and Warning Callouts
Inserting Images into Ordered Lists
Understanding Article Statuses
Switching the Editor Mode
Using Ordered Lists
Moving an Article to a Different Category
Adding a Table of Contents
Restoring Deleted Articles
Previewing Unpublished Articles
Downloading Articles to PDF
Creating a Subcategory
Linking to a Part of an Article
Collaborating on Articles with Presence
Featuring an Article
Hiding Articles from Public Search Engines
Bulk Select & Edit Multiple Articles
Exporting & Backing Up Your Articles
Understanding Search Results
What is Readability?
Incompatible Browser Extensions
How to Add Extra Spacing
Setting Up Integrations
Available Commands in Your Slack Workspace
Sharing Articles From HelpDocs to Slack
Installing the Slack Integration
Configuring your Slack Integration
Get Feedback, Activity, and Contact Form Notifications in Slack
Using HelpDocs with Ticketing Systems
Syncing Content to elevio
Enabling Comments with Disqus
Adding a Feedier Carrier
Connecting Google Analytics
Customizing your HelpDocs
Making Video Embeds Responsive
Using Different List Styles
Overriding the Font on Your Knowledge Base
Using a Background Image in the Header
Adding Lightboxes to Images
Disabling Related Articles
Using HelpDocs with RTL Languages
Making Tables Scroll When They're Too Wide for the Page
Getting Help with Code Snippets
Disabling Authorship and Updated Times
Making your printed HelpDocs look nicer
Disabling Top Articles
Custom HTML Templates
Uploading Your Brand Logo
Understanding the Contact Form
Adding Custom CSS
Adding Icons to Categories
Setting a Custom Favicon
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Setting Category Display Order
Setting Article Display Order
Featuring a Category
Adding URL Redirects
Hiding the Contact Button
Customizing an Article Slug, Meta Description & Short Version
Adding an Open Graph Fallback Image
Changing the Language in Common Phrases
Hosting HelpDocs at a Subfolder of Your Site
Choosing a Template
Setting Up Multilingual Docs
Automatically Translate Articles with Machine Translations
Translating Your Docs
Removing permission groups from articles
Creating and Managing Permission Groups
Getting Started with Permissioning
Assigning permission groups to articles
Restricting your HelpDocs with Custom JWT SSO
Restricting Your Docs to Logged In Users
Accessing User Data in HelpDocs
Shared Password Protection
Setting Up and Using SAML Single Sign-On
Using OpenID Connect for Single Sign On
Restricting Your Docs by IP
Configuring Slack Single Sign On
Data & Analytics
Exporting Your Stats
What is the Happiness Score?
What are Tickets Avoided?
Getting Team Event History with Audit Trail
European Union VAT Charges
Changing Your Plan
Cancelling Your Account
Updating Your Billing Information
Subscribing to a Plan for the First Time
Invoices and Email Receipts
Can I embed files into HelpDocs?
How do I reset my password?
Help! My app's not loading 😭
Help! No articles are appearing on my knowledge base
I’m seeing a blank screen when I load my knowledge base
I can't log into my HelpDocs account
I've added a script but it isn't working
What is an account slug?
Can I host my API docs in HelpDocs?
Can I use multiple HelpDocs accounts together?
My article has a blank space to the left of it. What's wrong?
How do related articles work?
Can I change the HelpDocs branding?
Can I host my internal docs in HelpDocs?
Who counts towards the user limit on plans?
Is HelpDocs GDPR compliant?
How do I change my email?
Is my data secure and protected?
Can I migrate or import my data from another service?
Will translated articles be deleted if I remove that language?
Do you offer discounts for non-profits?
Clearing the Cache in Your Browser
Creating a Knowledge Base from Scratch
Writing Clear and Digestible Knowledge Base Articles
Finding CSS Selectors in Your Browser
Optimizing Your Knowledge Base for Search
Updated by Jake Peters
For some of our European customers we have to add VAT at checkout. If you're an accountant that'll be music to your ears. If you're a regular person you probably wanna throw me out of a window. But hey, that's the price we pay for free healthcare. Probably. ¯\_(ツ)_/¯
To make matters more confusing, the 2015 EU VAT place of supply rules for digital goods (now that's a mouthful!) apply. So each EU member state pays a different rate of VAT.
Here's who we're required to charge VAT to, and who gets off easy:
|Business Type||Valid VAT number?||VAT Payable|
|Business or consumer in the EU||No||Local VAT|
|Business in the EU (excluding the UK)||Yes||Local VAT is reverse charged, so you pay $0 at point of sale|
|Business in the UK||Yes||UK VAT (but you can reclaim this on your VAT return)|
|Business or consumer outside of the EU||n/a||No VAT|
We're as unhappy about charging you extra dollars as you are at being charged. It's not like it's funding the annual team retreat or anything. Nope. It goes to the VAT man in large chunks every quarter 😫
If this all sounds confusing, it's because it is. We'll calculate all this automatically for you at checkout so you'll pay the correct rate depending on your status. Any problems, get in touch with support from inside your account.