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Is HelpDocs GDPR compliant?

Jake Peters Updated by Jake Peters

TL;DR: yes! Our terms of service and privacy policy are both GDPR-compliant our vendors are certified under international data transfer laws where possible and we comply with all relevant EU privacy laws.

If you've been living under a rock (or just hate rules), GDPR (the General Data Protection Regulation) is an EU regulation designed to protect user data and privacy. It came into effect on May 25, 2018

Terms & Privacy Policy

Our terms and conditions & privacy policy are both GDPR compliant. We don't offer a DPA (Data Processing Addendum), we have chosen to be compliant through terms alone.

When you log in to the HelpDocs dashboard you will be asked to review our terms and privacy policy to start (or continue) using the service. I'd recommend reading both in depth, not just accepting them, since it's a crucial part of your GDPR compliance as well as ours. 

Unfortunately we can't review or sign any custom terms or privacy policy your legal team provides

Vendors and International Data Transfer

A lot of our vendors are based in the US, and your data will be transferred to the US to be processed. Where possible all our vendors are certified under the EU-US Privacy Shield.

We have DPAs with all vendors where available & appropriate. We now only work with vendors that have a strategy in place for GDPR compliance.

Data Security

We take a number of steps to keep your data secure, as outlined here. This is an area we didn't have to change in preparation for the GDPR—we've always cared about your data being safe on our platform, and will continue to invest heavily in protecting your data.

Data Portability

We had data export features before we even heard of GDPR, so you can export all your content whenever you like. If you need extra data just get in touch and we'll see how we can help.

Right to be Forgotten

If you want us to securely remove all your data from our servers just say the word. We'll respond to any requests for data deletion within 30 days.


All our opt-in and signup flows request explicit consent to receive email from us. We send onboarding emails (with a clear opt-out link as always) but if you don't want, we won't send you product updates or blog posts.

Privacy Shield

Privacy Shield is a framework for US companies to transfer data to the EU. HelpDocs is a UK limited company so you won't find us on the list. You can learn more about eligibility for the Privacy Shield list here 👀

The European Court of Justice made a ruling recently against the efficacy of Privacy Shield and its legitimacy as a privacy framework for data transfer.

Long-Term Compliance

GDPR's an important step towards privacy, and the changes we made for it apply to all customer accounts, not just those in Europe. 

We're continuing to work with our legal team to ensure full continued compliance with the GDPR and any future changes to privacy legislation. Our internal processes are designed to keep your data safe and secure—it's something we think about with every new feature.

If you have any questions about privacy or the GDPR, you can reach out to us by live chat, or send an email to 🙏

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