TL;DR: yes! Our terms of service and privacy policy are both GDPR-compliant, we use Standard Contractual Clauses for international data transfers, and we comply with all relevant EU privacy laws.
Terms & Privacy Policy
Our terms and conditions & privacy policy are both GDPR compliant. We also offer a DPA (Data Processing Agreement) that's compliant with GDPR, UK GDPR, and CCPA (the California Consumer Privacy Act) if needed. You'll find it in Settings > Privacy & cookies.
When you log in to the HelpDocs dashboard you will be asked to review our terms and privacy policy to start (or continue) using the service. I'd recommend reading both in depth, not just accepting them, since it's a crucial part of your compliance as well as ours.
Vendors and International Data Transfer
A lot of our vendors are based in the US, and your data will be transferred to the US to be processed.
We have DPAs and/or contracts including SCCs (Standard Contractual Clauses) with all vendors where available & appropriate.
Data Security
We take a number of steps to keep your data secure, as outlined here. This is an area we didn't have to change in preparation for the GDPR—we've always cared about your data being safe on our platform, and will continue to invest heavily in protecting your data.
Data Portability
We had data export features before we even heard of GDPR, so you can export all your content whenever you like. If you need extra data just get in touch and we'll see how we can help.
Right to be Forgotten
If you want us to securely remove all your data from our servers just say the word. We'll respond to any requests for data deletion within 30 days. Copies in our backups are deleted automatically within 100 days.
Marketing
All our opt-in and signup flows request explicit consent to receive email from us. We send onboarding emails (with a clear opt-out link as always) but if you don't want, we won't send you product updates or blog posts.
Long-Term Compliance
GDPR's an important step towards privacy, and the changes we made for it apply to all customer accounts, not just those in Europe. Likewise with CCPA.
Our internal processes are designed to keep your data safe and secure—it's something we think about with every new feature.
If you have any questions about privacy or the GDPR, you can reach out to us from the Help menu in the app, or send an email to hi@helpdocs.io 🙏