Is HelpDocs GDPR compliant?
Vendors and International Data Transfer
A lot of our vendors are based in the US, and your data will be transferred to the US to be processed. Where possible all our vendors are certified under the EU-US Privacy Shield.
We have DPAs with all vendors where available & appropriate. We now only work with vendors that have a strategy in place for GDPR compliance.
We take a number of steps to keep your data secure, as outlined here. This is an area we didn't have to change in preparation for the GDPR—we've always cared about your data being safe on our platform, and will continue to invest heavily in protecting your data.
We had data export features before we even heard of GDPR, so you can export all your content whenever you like. If you need extra data just get in touch and we'll see how we can help.
Right to be Forgotten
If you want us to securely remove all your data from our servers just say the word. We'll respond to any requests for data deletion within 30 days.
All our opt-in and signup flows request explicit consent to receive email from us. We send onboarding emails (with a clear opt-out link as always) but if you don't want, we won't send you product updates or blog posts.
GDPR's an important step towards privacy, and the changes we made for it apply to all customer accounts, not just those in Europe.
We're continuing to work with our legal team to ensure full continued compliance with the GDPR and any future changes to privacy legislation. Our internal processes are designed to keep your data safe and secure—it's something we think about with every new feature.
If you have any questions about privacy or the GDPR, you can reach out to us by live chat, or send an email to email@example.com 🙏