Security & Compliance
Learn more about how HelpDocs secures your data and how we comply with international frameworks.
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- Is HelpDocs GDPR compliant? TL;DR: yes! We have GDPR-compliant terms, privacy policy, and vendors; secure data handling, portability, and deletion; explicit consent for marketing, and more.
- Accessibility Statement HelpDocs' accessibility commitment, compliance status, and feedback process for website issues.
- Enabling IP Restriction Want to lock down your Knowledge Base so only specific IP addresses can access it? IP restriction lets you control exactly which networks can view your docs, making it perfect for internal company doβ¦
- Is my data secure and protected? At HelpDocs we take security and data protection seriously. Here's an overview of some stuff we're doing to keep your data safe.
- Anonymizing IP Addresses HelpDocs anonymizes IP addresses in analytics to prevent them being personally identifiable. Here's how to modify that setting.
- What Happens if We Receive a Copyright Complaint (DMCA) Copyright complaints handled fairly: quick, neutral process protecting rights for all HelpDocs users π‘οΈ
- Setting Custom HTTP Headers Want to add some advanced security to your Knowledge Base? HelpDocs allows you to set your own HTTP Headers so you can send extra information with each HTTP request and response
- Signing a Data Processing Agreement (DPA) Complete a DPA inside your HelpDocs account to access certain features.
- Are you SOC2 or ISO27001 certified? Working on SOC2 and ISO27001 certifications with audit completion expected early next year. Check our trust center for current security practices.