Accessibility Statement

HelpDocs is committed to making its website(s) accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to our website helpdocs.io, the application, and the website(s) our customers create.

Compliance Status

The website(s) have been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Disproportionate burden

Due to the nature of providing customers the ability to create their own HTML templates, add custom CSS and JavaScript, and choose a primary color, we are unable to ensure the website(s) created by our customers comply with the Web Content Accessibility Guidelines version 2.2 AA standard.

Customers can also add descriptions to images for screen readers, but these are optional.

Preparation of this accessibility statement

This statement was prepared on October 8, 2024. It was prepared by us using the Browserstack Accessibility testing suite, which includes testing to the Web Content Accessibility Guidelines version 2.2 AA standard.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact hi+accessibility@helpdocs.io via email and the accessibility team will get back to you.

Alternatively, you can use the button below to use a pre-filled email that will be easier to send.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• hi+accessibility@helpdocs.io

We’ll consider your request and get back to you in 7 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).