Is my data secure and protected?

At HelpDocs we take security and data protection seriously. Here's an overview of some stuff we're doing to keep your data safe. 

Need even more security? We have a dedicated hosting plan available for enterprise customers. Get in touch to learn more. 

End to End Encryption

All accounts come with SSL as standard on the HelpDocs subdomain. You can also optionally enable SSL on your custom domain with one click. Our SSL connections are terminated directly on our application servers, so your traffic's encrypted the whole way. We don't use any third party providers or middleware here, so your data's always safe.

Databases Encrypted at Rest

We encrypt our databases at rest. That means all your data's securely locked when it's not in use.

Frequent Backups

We backup your data every 6 hours, and retain months of backups on a rolling deletion schedule. These backups, you guessed it, are encrypted too.

Backup Frequency

Retention Period

Every 6 hours

2 days

Daily

7 days

Weekly

4 weeks

Monthly

13 months

First Class Hosting

All our servers are based in Google Cloud's Iowa datacenter. We have firewalls around all the instances to protect our servers from bad actors. 

Access to your Data

Account data is strongly namespaced to your account, so other customers will never have access to your data. The HelpDocs engineering team does have access to your data, but unless it's an urgent service issue we'll always ask your permission before accessing your account. 

SLA

We don't offer an SLA on our shared hosting plans. If you require an SLA, you'd need to opt for a custom Enterprise plan with dedicated hosting. Get in touch with support if this is something you're interested in.

That said, you can check our historical uptime on our public status page here. It's updated every few minutes.



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