Billing

​Invoices and Email Receipts

Our payment processor, Stripe, sends you an email every time your card is charged. We also provide another type of receipt that you can customize with your business data.

Taylor Sloane
Updated 11 months ago by Taylor Sloane

​Subscribing to a Plan for the First Time

Subscribing to a paid plan in HelpDocs is super simple. All you'll need is a credit/debit card for payment and your billing address.

Taylor Sloane
Updated 11 months ago by Taylor Sloane

Updating Your Billing Information

If you need to change card for any reason, you can enter your new card details in the HelpDocs dashboard.

Taylor Sloane
Updated 7 months ago by Taylor Sloane

Cancelling Your Account

We'll be super sad to see you go, but if you need to cancel your account for any reason, here's how you do it.

Taylor Sloane
Updated 8 months ago by Taylor Sloane

European Union VAT Charges

For some of our European customers we have to add VAT at checkout. If you're an accountant that'll be music to your ears. If you're a regular person you probably wanna throw me out of a window.

Taylor Sloane
Updated 11 months ago by Taylor Sloane

Changing Your Plan

You can upgrade or downgrade your HelpDocs account at any time. You don't even need the credit card you signed up with.

Taylor Sloane
Updated 11 months ago by Taylor Sloane

Tax Residency Certificates and Forms

Some countries (I'm looking at you Poland 👀) require various tax certificates or forms to be completed to avoid "withholding taxes". Without them they'd make you pay an extra percentage on top of you…

Taylor Sloane
Updated 11 months ago by Taylor Sloane

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