Changing Your Plan

Jake Peters Updated by Jake Peters

You can upgrade or downgrade your HelpDocs account anytime you like. You don't even need the credit card you signed up with.

Only certain user roles can manage billing

Pro-Rated Payments

We pro-rate payments on your account. That means that if you upgrade mid-way through a billing cycle, you'll get a credit for any time you've already paid for. If you switch from monthly to yearly billing we'll do the same.

It's totally automatic so you never need to worry about overpaying.

Changing Your Plan

  1. Head to SettingsBilling
  2. Choose Monthly or Annual billing
  3. On the plan you'd like to move to hit Select Plan
    🇪🇺 You might see VAT added to your price. Read more about that over here
  4. You'll be taken to a review screen
    1. On the left you'll see the new plan breakdown
    2. On the right you'll see your current billing details to confirm
  5. Review the information and click Subscribe if you're happy to change plans
  6. You'll get a confirmation of change once everything has gone through

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