Why can't I sign up to a new account I've been invited to?

Been invited to join an additional HelpDocs account but having trouble logging in?

This is an issue that happens when you already have an existing HelpDocs account and are trying to access a new one you've been invited to. Let's troubleshoot this together.

Understanding Multiple Accounts in HelpDocs

When you're invited to join another HelpDocs Knowledge Base, the system links this invitation to your existing email address. This means you'll use the same login credentials across all HelpDocs accounts you have access to.

Common Login Problems

If you're struggling to access a new account you've been invited to, there are typically two main causes:

• Using a different password than your existing account
• Attempting to reset your password on the wrong account

Troubleshooting Steps

Password Consistency

The most common issue is attempting to use a different password for the new account. Here's what to do:

• Use exactly the same password that you use for your original HelpDocs account
• Double-check for typos or capitalization errors
• Ensure you're using the correct email address

Password Reset Confusion

You must reset your password through your original HelpDocs account—not the new one you're trying to access. If you've forgotten your password and need to reset it:

1. Head to the login page of your original Knowledge Base
2. Click the "Forgot Password" link and follow the instructions
3. Once reset, this new password will work for all your HelpDocs accounts

After resetting your password, you should be able to log into any HelpDocs account you've been invited to using these updated credentials.

Still Having Trouble?

If you've tried the above steps and still can't access the new account:

• Ask the administrator who invited you to resend the invitation
• Clear your browser cache and cookies, then try again
• Try using a different browser or incognito/private mode
• Contact HelpDocs support 💌

Remember that logging into multiple accounts doesn't mean you need multiple passwords—one set of credentials gives you access to all your HelpDocs accounts.