I contacted support but didn't hear back. Did my message get lost?

If you reached out by in-app message or email you can expect a response within 1 working day. Check your spam folder if you haven't received a response by then. All emails from HelpDocs support come…

Taylor Sloane Updated by Taylor Sloane

If you reached out by in-app message or email you can expect a response within 1 working day. Check your spam folder if you haven't received a response by then. All emails from HelpDocs support come from hi@helpdocs.io πŸ’Œ

You'll get an auto-responder when you contact us for the first time. This will include any seasonal differences to our support hours and give you the best indication of when you'll get a response.

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