If you reached out by in-app message or email you can usually expect a response in 1-2 working days. Check your spam folder if you haven't received a response by then. All emails from HelpDocs support come from hi@helpdocs.io π
You'll get an auto-responder when you contact us for the first time. This will include any seasonal differences to our support hours and give you the best indication of when you'll get a response.