Getting Started
Setting Up a Custom Domain
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Can I Schedule a Demo?
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Setting the URL Style for your Articles
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Understanding Smart 404 Pages
Understanding Top Articles
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Text Editor
Content Blocks
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Inserting Videos
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Getting Started with Content Blocks
Using Quote Blocks
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Editing Images
Inserting Images
Understanding Article Statuses
Article Backups, Revisions, and Versioning
Managing Clips
Adding Tags to Articles
Using Folds
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Moving an Article to a Different Category
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Adding Note, Tip, and Warning Callouts
Switching the Editor Mode
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Unassigned Articles
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Duplicating an Article
Incompatible Browser Extensions
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What is Readability?
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Adding a Table of Contents
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Delete a Category
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Bulk Select & Edit Multiple Articles
Creating a Subcategory
Hidden Categories
Linking to a Part of an Article
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Using help.new to Create Articles
Setting Up Integrations
Front Integration
Slack Integration
Available Commands in Your Slack Workspace
Get Feedback, Activity, and Contact Form Notifications in Slack
Installing the Slack Integration
Sharing Articles From HelpDocs to Slack
Configuring Your Slack Integration
Intercom Integration
Drift Integration
Chrome Extension
Adding a Feedier Carrier
Connecting Aide
Connecting Heap
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Connecting Lucidchart
Connecting GoSquared
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Connecting Segment
Connecting Kommunicate
Using HelpDocs with Ticketing Systems
Connecting LiveChat
Connecting Chatra
Connecting Statuspage
Connecting Crisp
Connecting Belco
Syncing Content to elevio
Adding FullStory
Enabling Comments with Disqus
Connecting Doorbell
Connecting Sunshine Conversations
Connecting Hyperping
Customizing your HelpDocs
Code Snippets
Using HelpDocs with RTL Languages
Condense Top Article Spacing on Bars V4
Adding Lightboxes to Images
Overriding the Font on Your Knowledge Base
Making Your Printed HelpDocs Look Nicer
Making Video Embeds Responsive
Disabling Authorship and Updated Times
Getting Help with Code Snippets
Disabling Top Articles
Using Different List Styles
Disabling Related Articles
Using a Background Image in the Header
Making Tables Scroll When They're Too Wide for the Page
How to Change the Logo Link
How to Add Extra Spacing
Add HTML Before the Closing Body Tag
Customizing Feedback Icons
Custom HTML Templates
Managing Open Graph Fallback Images
Changing the Language in Common Phrases
Setting a Custom Favicon
Customizing an Article Slug, Meta Description & Short Version
Understanding the Contact Form
Hiding the Contact Button
Adding Custom CSS
Setting Article Display Order
Adding Custom Navigation Links
Setting Category Display Order
Uploading Your Brand Logo
Adding URL Redirects
Featuring a Category
Adding Icons to Categories
Hosting HelpDocs at a Subfolder of Your Site
Choosing a Template
Testing Customizations with .dev
Adding Custom JavaScript
Adding Cookie Consent
Lighthouse
Lighthouse Widget API
Understanding Lighthouse
Integrating Lighthouse with Live Chat Providers
Installing Lighthouse
Adding Lighthouse Trigger Buttons to Webflow
Data & Analytics
Understanding Productivity with Leaderboard
Filtering Stats
Getting Team Event History with Audit Trail
Understanding Articles Clicked
What are Tickets Avoided?
Exporting Your Stats
What is the Happiness Score?
Multilingual Translation
Machine Translations
Understanding Machine Translation Credits
Customizing How Machine Translations Work
Automatically Translate Articles with Machine Translations
Setting Up Multilingual
Understanding Multilingual Translation
Translating Categories
Translating Articles
Permissioning
Creating a Read-Only Permission Group for Public Articles
Creating and Managing Permission Groups
Getting Started with Permissioning
Assigning Permission Groups to Categories
Assigning Permission Groups to Articles
Removing Permission Groups from Articles
Authentication
Setting Up Two-Factor Authentication
Setting Up and Using SAML Single Sign-On
Restricting your HelpDocs with Custom JWT SSO
Using OpenID Connect for Single Sign On
Configuring Slack Single Sign On
Restricting Your Docs to Logged In Users
Shared Password Protection
Accessing User Data in HelpDocs
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Anonymizing IP Addresses
Setting Custom HTTP Headers
Is HelpDocs GDPR compliant?
Signing a Data Processing Agreement (DPA)
Is my data secure and protected?
Billing
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Subscribing to a Plan for the First Time
European Union VAT Charges
Tax Residency Certificates and Forms
FAQs
HelpDocs Support Scope
I contacted support but didn't hear back. Did my message get lost?
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My Article Has a Blank Space to the Left. What's Wrong?
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How do I publish an article that's not available in the default language?
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Guides
Optimizing Your Knowledge Base for Search
Creating a Knowledge Base from Scratch
Finding CSS Selectors in Your Browser
Clearing the Cache in Your Browser
Writing Clear and Digestible Knowledge Base Articles
Resources
- Knowledge Base
- FAQs
- One of my headings isn't showing in the table of contents
One of my headings isn't showing in the table of contents
Updated
by River Sloane
Is one of your article's headings missing in the table of contents? It may be because you've got a smaller heading above a larger one, like this:
Heading 2
Heading 1
We won't show the first heading in the table of contents because it isn't very good HTML markup and could rffect your SEO. You should always try and have subsequent headings to avoid SEO penalties.
To read more about HTML headings head (pun intended) over to this Mozilla Developer guide.