Who counts towards the user limit on plans?

Updated 5 days ago ​by Jake Peters

All users, regardless of role, are counted towards the plan limits. That means anyone you invite to your HelpDocs account by email.

Public viewers to unrestricted knowledge bases (or ones with a team password) are not counted as users, since they won't have their own HelpDocs account.

If you need extra users get in touch with support. We can create a plan that works for you. 🙌

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