Who counts towards the user limit on plans?
All users that sign in to HelpDocs with a username/password or Single Sign On, regardless of their role, are counted towards the plan limits.
Public viewers to unrestricted knowledge bases are not counted as users, since they won't have their own HelpDocs account. In addition, Shared Password and JWT Auth users are not counted toward your user limits.
Who Counts Toward User Limits
Counts Towards Limit
HelpDocs Account (username & password)
Shared Password Protection (or Shared Password as SSO)
A JWT Auth Token or Cookie
Public Viewers that Don't Log In