Who counts towards the user limit on plans?
All users that sign in to HelpDocs with a username/password or Single Sign On, regardless of their role, are counted towards the plan limits. Public viewers to unrestricted knowledge bases aren't.
Updated
by Taylor Sloane
All users that sign in to HelpDocs with a username/password or Single Sign Onβregardless of their roleβare counted towards the plan limits.
Public viewers to unrestricted knowledge bases are not counted as users, since they won't have their own HelpDocs account. In addition Shared Password and JWT Auth users are not counted toward your user limits.
We'll send you an email when you hit the user limit on your plan
Who Counts Toward User Limits
User Type | Counts Towards Limit |
HelpDocs Account (username & password) | Yes |
Yes | |
Shared Password Protection (or Shared Password as SSO) | No |
A JWT Auth token or cookie | No |
Public Viewers that Don't Log In | No |
Users that only view docs in Lighthouse | No |
Extra users can be added to some plans for a fee. Contact support in the dashboard to arrange the users to be added to your account.
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