Connecting Intercom

by Jake Peters

Intercom helps you engage leads and customers, and track what they're up to on your app or website. 

HelpDocs integrates with Intercom to make it even easier for your customers to get in touch with you. 💬

You'll need Intercom Respond to use this integration 

Connecting HelpDocs & Intercom

  1. Head over to the Intercom Setup Guide
  2. Under Install Intercom for Web, click Install Intercom for logged-out users
  3. Copy the Basic JavaScript code
  4. Back in your HelpDocs dashboard, go to  Settings > Integrations > Intercom
  5. Paste in your JavaScript code
  6. Click Save

Now when your users hit the Contact button they'll get an Intercom popup instead.

When users send you a message, we'll count that as a contact form submission and display it in your analytics.


How Did We Do?