Adding the Intercom Messenger to Your Docs

Taylor Sloane Updated by Taylor Sloane

IntercomĀ is the worldā€™s first customer platform helping internet businesses accelerate growth.Ā HelpDocs integrates with Intercom to make it even easier for your customers to get in touch with you šŸ’¬

Adding the Intercom Messenger to Your Knowledge Base

  1. Grab the JavaScript Snippet from Intercom for logged out users
    1. Click here to copy the snippet (the APP_ID will be pre-populated for you)
    2. Or scroll to the bottom of this article and copy the code, replacing APP_ID with your unique ID
  2. In HelpDocs, go to Settings > Integrations >Ā Intercom > Connect
  3. Paste in your Javascript Snippet in the Add Chat Widget box
  4. Click Save Changes

The Intercom Messenger will now show on your docs, andĀ when users hit theĀ Contact button they'llĀ get an IntercomĀ popup instead.

When users send you a message, we'll count that as aĀ contact form submission and display it in your analytics.
If Intercom doesn't appear it's possible you'll need to add your HelpDocs subdomain (and/or custom domain) to the list of trusted domains in your Intercom settings

Intercom Javascript Snippet

<script>
  window.intercomSettings = {
    app_id: "APP_ID"
  };
</script>
<script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',intercomSettings);}else{var d=document;var i=function(){i.c(arguments)};i.q=[];i.c=function(args){i.q.push(args)};w.Intercom=i;function l(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/bjof5ewa';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);}if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})()</script>

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Installing and Using the Intercom Messenger App

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