Adding the Intercom Messenger to Your Docs

Updated 3 days ago by Jake Peters

Intercom is the world’s first customer platform helping internet businesses accelerate growth. HelpDocs integrates with Intercom to make it even easier for your customers to get in touch with you. 💬


Adding the Intercom Messenger to Your Knowledge Base

  1. Grab the Javascript Snippet from Intercom for logged out users
    1. Click here to copy the snippet (the APP_ID will be pre-populated for you)
    2. Or scroll to the bottom of this article and copy the code, replacing APP_ID with your unique ID
  2. In HelpDocs, go to Settings > IntegrationsIntercom
  3. Paste in your Javascript Snippet
  4. Click Save

The Intercom Messenger will now show on your docs, and when users hit the Contact button they'll get an Intercom popup instead.

When users send you a message, we'll count that as a contact form submission and display it in your analytics.

Intercom Javascript Snippet

<script>
            window.intercomSettings = {
              app_id: "APP_ID"
            };
          </script>
          <script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',intercomSettings);}else{var d=document;var i=function(){i.c(arguments)};i.q=[];i.c=function(args){i.q.push(args)};w.Intercom=i;function l(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/bjof5ewa';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);}if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})()</script>

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