Intercom is a customer service platform that helps businesses talk to their customers. HelpDocs integrates with Intercom to make it even easier for your customers to get in touch with you 💬
This adds the Intercom Messenger to your help center. To search and send your articles from inside the Messenger, see Installing and Using the Intercom Messenger App.
Adding the Intercom Messenger to Your Knowledge Base
- Grab the JavaScript Snippet from Intercom for logged out users
- Click here, choose Code snippet, and copy the snippet (the
APP_IDwill be pre-populated for you) - Or scroll to the bottom of this article and copy the code, replacing both instances of
APP_IDwith your unique ID
- Click here, choose Code snippet, and copy the snippet (the
- In HelpDocs, go to Settings > Integrations and click the Intercom tile (the one that says Add the Intercom widget to your knowledge base)
- Paste your snippet into the Intercom widget Javascript box
- Click Save changes
The Intercom Messenger will now show on your docs, and when users hit the Contact button they'll get an Intercom popup instead.
When users open the Intercom Messenger, we'll count that as a contact form submission and display it in your analytics.
If Intercom doesn't appear it's possible you'll need to add your HelpDocs subdomain (and/or custom domain) to the list of trusted domains in your Intercom settings
Intercom Javascript Snippet
<script>
window.intercomSettings = {
app_id: "APP_ID"
};
</script>
<script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',intercomSettings);}else{var d=document;var i=function(){i.c(arguments)};i.q=[];i.c=function(args){i.q.push(args)};w.Intercom=i;function l(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/APP_ID';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);}if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})()</script>