Adding the Intercom Messenger to Your Docs

Intercom helps you engage leads and customers and track what they're up to on your app or website. HelpDocs integrates with Intercom to make it even easier for your customers to get in touch with you. 💬

Taylor Sloane
Updated by Taylor Sloane

Intercom is the world’s first customer platform helping internet businesses accelerate growth. HelpDocs integrates with Intercom to make it even easier for your customers to get in touch with you 💬

Adding the Intercom Messenger to Your Knowledge Base

  1. Grab the JavaScript Snippet from Intercom for logged out users
    1. Click here to copy the snippet (the APP_ID will be pre-populated for you)
    2. Or scroll to the bottom of this article and copy the code, replacing APP_ID with your unique ID
  2. In HelpDocs, go to Settings > IntegrationsIntercom > Connect
  3. Paste in your Javascript Snippet in the Add Chat Widget box
  4. Click Save Changes

The Intercom Messenger will now show on your docs, and when users hit the Contact button they'll get an Intercom popup instead.

When users send you a message, we'll count that as a contact form submission and display it in your analytics.
If Intercom doesn't appear it's possible you'll need to add your HelpDocs subdomain (and/or custom domain) to the list of trusted domains in your Intercom settings

Intercom Javascript Snippet

window.intercomSettings = {
app_id: "APP_ID"
<script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',intercomSettings);}else{var d=document;var i=function(){i.c(arguments)};i.q=[];i.c=function(args){i.q.push(args)};w.Intercom=i;function l(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);}if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})()</script>

What did you think of this doc?

Installing and Using the Intercom Messenger App

Get in touch

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply.