Connecting Intercom

by Jake Peters

Intercom helps you engage leads and customers, and track what they're up to on your app or website. 

HelpDocs integrates with Intercom to make it even easier for your customers to get in touch with you. 💬

Intercom HelpDocs Integration
You'll need Intercom Inbox to use this integration 

Adding the Intercom Widget to Your HelpDocs

  1. Grab the Javascript Snippet from Intercom for logged out users
    1. Click here to copy the snippet (the APP_ID will be pre-populated for you)
    2. Or scroll to the bottom of this article and copy the code, replacing APP_ID with your unique ID
  2. In HelpDocs, go to Settings > IntegrationsIntercom
  3. Paste in your Javascript Snippet
  4. Click Save

Now when your users hit the Contact button they'll get an Intercom popup instead.

When users send you a message, we'll count that as a contact form submission and display it in your analytics.

Intercom Javascript Snippet

  var APP_ID = "APP_ID";
 window.intercomSettings = {
    app_id: APP_ID
<script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',intercomSettings);}else{var d=document;var i=function(){i.c(arguments)};i.q=[];i.c=function(args){i.q.push(args)};w.Intercom=i;function l(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);}if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})()</script>

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