Using HelpDocs as a Fin AI Agent Content Source

Intercom's Fin AI Agent can be a powerful tool for handling customer inquiries—but it's only as smart as the knowledge you feed it. Your HelpDocs Knowledge Base already contains all your carefully crafted support content, so why not use it to power Fin?

This guide will show you how to connect your HelpDocs content to Fin in just a few simple steps.

Connecting HelpDocs to Fin AI Agent

Adding your HelpDocs Knowledge Base as a content source for Fin is super easy:

1. Head to Intercom and open your workspace
2. In the left sidebar, head to Fin AI Agent
3. Click New Content in the top-right corner
4. In the New Content modal, click From any website
5. Enter your HelpDocs URL in the field provided
   Make sure to include the complete URL with https:// at the beginning (e.g., https://support.helpdocs.io)
6. Click Add Content to confirm
7. Wait while Fin indexes your Knowledge Base content—this usually takes just a few minutes 🎉

Inserting HelpDocs Content into Fin Workflows

Once you've connected your Knowledge Base to Fin, you can take things a step further by directly incorporating HelpDocs content into your Fin workflows.

This allows you to create automated responses that include specific help articles or even your searchable widget—giving customers immediate answers while keeping your support flow smooth and consistent.

1. Head to Intercom and open your workspace
2. In the left sidebar, head to Fin AI Agent
3. Click Workflows
4. Inside the workflow, click Add Step, then search for "App"
5. Click Send an App
6. Choose HelpDocs and either:
   1. Insert the Searchable Widget
   2. Select a specific article