Installing the Drift Chat Widget

Drift is a conversation driven marketing and sales platform. With Drift plugged into HelpDocs you can quickly add the Drift chat widget to your knowledge base. 💬

River Sloane Updated by River Sloane

Adding the Drift widget allows visitors to have one-on-one conversations with your team. You can also set up sales and interactive bots to do the heavy-lifting for you 🤖

  1. In your Drift dashboard
    1. Head to Settings > App Settings > Drift Widget > Install (or click here)
    2. Open the JavaScript dropdown to reveal your code snippet
    3. Click Copy Code (or the snippet itself) to copy the code to your clipboard
  2. In your HelpDocs dashboard
    1. Go to SettingsIntegrations
    2. Find the Drift chat widget integration and click More > Connect
    3. Paste your Drift snippet into the Drift Chat Widget box
    4. Hit Save Changes

Now when your users use the Contact button on your HelpDocs they'll see the Drift sidebar or welcome message appear.

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Connecting the Drift Composer App

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