Getting Started
Managing Users
Logging In To Your HelpDocs
Setting the URL Style for your Articles
Understanding Smart 404 Pages
The HelpDocs Trial
Adding or Changing Your Profile Image
Switching Between Multiple Accounts
Understanding Top Articles
Setting Up a Custom Domain
Writing and Editing Articles
Stale Articles
Text Editor
Content Blocks
Adding an HTML Block
Inserting Videos
Using Markdown Blocks
Embedding Audio Files
Using Code Blocks
Getting Started with Content Blocks
Using Quote Blocks
Inserting Images into Ordered Lists
Inserting Images
Adding Note, Tip, and Warning Callouts
Switching the Editor Mode
Adding Tags to Articles
Article Backups, Revisions, and Versioning
Using Ordered Lists
Understanding Article Statuses
Adding Buttons
Using Folds
Unassigned Articles
Moving an Article to a Different Category
Text Editor Shortcuts
Managing Clips
Editing Images
Previewing Articles
Linking to a Part of an Article
Understanding Search Results
Hidden Categories
Creating a Subcategory
Adding a Table of Contents
Filtering Articles
Featuring an Article
Restoring Deleted Articles
What is Readability?
Incompatible Browser Extensions
Editing Category Metadata
Exporting & Backing Up Your Articles
Collaborating on Articles with Presence
Hiding Articles from Public Search Engines
Delete a Category
Downloading Articles to PDF
Creating Draft Versions of Published Articles with Working Copy
Bulk Select & Edit Multiple Articles
Setting Up Integrations
Front Integration
Slack Integration
Available Commands in Your Slack Workspace
Get Feedback, Activity, and Contact Form Notifications in Slack
Installing the Slack Integration
Sharing Articles From HelpDocs to Slack
Configuring Your Slack Integration
Intercom Integration
Drift Integration
Chrome Extension
Connecting Segment
Connecting Kommunicate
Using HelpDocs with Ticketing Systems
Connecting LiveChat
Adding Hotjar
Connecting Lucidchart
Adding a Feedier Carrier
Connecting Google Analytics
Connecting Chatra
Connecting Statuspage
Connecting Gorgias
Connecting Crisp
Connecting Belco
Syncing Content to elevio
Connecting GoSquared
Connecting Gainsight PX
Adding FullStory
Enabling Comments with Disqus
Connecting Doorbell
Connecting Sunshine Conversations
Connecting Hyperping
Customizing your HelpDocs
Code Snippets
Condense Top Article Spacing on Bars V4
Disabling Authorship and Updated Times
How to Add Extra Spacing
Getting Help with Code Snippets
Disabling Top Articles
Using HelpDocs with RTL Languages
Overriding the Font on Your Knowledge Base
Using Different List Styles
Disabling Related Articles
How to Change the Logo Link
Using a Background Image in the Header
Making Tables Scroll When They're Too Wide for the Page
Making Video Embeds Responsive
Adding Lightboxes to Images
Add HTML Before the Closing Body Tag
Customizing Feedback Icons
Making Your Printed HelpDocs Look Nicer
Custom HTML Templates
Adding Cookie Consent
Adding Custom Navigation Links
Setting a Custom Favicon
Hiding the Contact Button
Setting Article Display Order
Setting Category Display Order
Adding Custom CSS
Uploading Your Brand Logo
Adding URL Redirects
Featuring a Category
Adding Icons to Categories
Hosting HelpDocs at a Subfolder of Your Site
Customizing an Article Slug, Meta Description & Short Version
Changing the Language in Common Phrases
Adding an Open Graph Fallback Image
Choosing a Template
Testing Customizations with .dev
Adding Custom JavaScript
Understanding the Contact Form
Multilingual Translation
Understanding Multilingual Translation
Setting Up Multilingual
Translating Articles
Translating Categories
Automatically Translate Articles with Machine Translations
Permissioning
Getting Started with Permissioning
Assigning Permission Groups to Articles
Creating and Managing Permission Groups
Assigning Permission Groups to Categories
Removing Permission Groups from Articles
Authentication
Restricting your HelpDocs with Custom JWT SSO
Restricting Your Docs by IP
Restricting Your Docs to Logged In Users
Configuring Slack Single Sign On
Shared Password Protection
Accessing User Data in HelpDocs
Using OpenID Connect for Single Sign On
Setting Up and Using SAML Single Sign-On
Data & Analytics
Getting Team Event History with Audit Trail
Filtering Analytics
Exporting Your Stats
What is the Happiness Score?
What are Tickets Avoided?
Understanding Articles Clicked
Lighthouse
Lighthouse Widget API
Understanding Lighthouse
Installing Lighthouse
Adding Lighthouse Trigger Buttons to Webflow
Billing
European Union VAT Charges
Invoices and Email Receipts
Updating Your Billing Information
Cancelling Your Account
Subscribing to a Plan for the First Time
Changing Your Plan
Tax Residency Certificates and Forms
FAQs
I'm getting 'Your connection is not private' on my custom domain
Why isn't my contact form showing up?
Can I embed files into HelpDocs?
One of my headings isn't showing in the table of contents
Who counts towards the user limit on plans?
How do I change my email?
Is HelpDocs GDPR compliant?
Will translated articles be deleted if I remove that language?
I can't log into my HelpDocs account
Help! No articles are appearing on my knowledge base
What is an account slug?
How do I reset my password?
How do related articles work?
Can I host my API docs in HelpDocs?
Can I use multiple HelpDocs accounts together?
Can I migrate or import my data from another service?
Can I Change the HelpDocs Branding?
My Article Has a Blank Space to the Left. What's Wrong?
HelpDocs Support Scope
Can I host my internal docs in HelpDocs?
Help! My app's not loading 😭
I've added a script but it isn't working
I’m seeing a blank screen when I load my knowledge base
Is my data secure and protected?
Guides
Finding CSS Selectors in Your Browser
Clearing the Cache in Your Browser
Creating a Knowledge Base from Scratch
Optimizing Your Knowledge Base for Search
Writing Clear and Digestible Knowledge Base Articles
Resources
- Knowledge Base
- Setting Up Integrations
- Drift Integration
- Connecting the Drift Composer App
Connecting the Drift Composer App
With the Drift composer app you'll be able to search and send relevant articles to customers and visitors with a quick command. Here's how to install it.
- In the Drift Dashboard
- Head to Settings > Integrations
- Search for HelpDocs
- Click on the Integration with the description Search your knowledge base from inside the Drift composer
- Click Connect
- Follow the instructions
Once connected you'll be able to search articles right from the composer. Simply type /hd followed by the query you want to search for. For example the command /hd custom css will bring up articles related to Custom CSS.
