Getting Started
Managing Users
Understanding Smart 404 Pages
The HelpDocs Trial
Logging In To Your HelpDocs
Setting Up a Custom Domain
Adding or Changing Your Profile Image
Understanding Top Articles
Switching Between Multiple Accounts
Setting the URL Style for your Articles
Writing and Editing Articles
Stale Articles
Text Editor
Content Blocks
Using Code Blocks
Inserting Videos
Adding a HTML Block
Embedding Audio Files
Using Markdown Blocks
Getting Started with Content Blocks
Using Quote Blocks
Using Ordered Lists
Adding Info, Tip and Warning Callouts
Inserting Images into Ordered Lists
Article Backups, Revisions and Versioning
Adding Tags to Articles
Understanding Article Statuses
Switching the Editor Mode
Text Editor Shortcuts
Managing Clips
Moving an Article to a Different Category
Featuring an Article
Adding a Table of Contents
What is Readability?
Creating a Subcategory
Downloading Articles to PDF
Previewing Unpublished Articles
Restoring Deleted Articles
Filtering Articles
Bulk Select & Edit Multiple Articles
Editing Images
Collaborating on Articles with Presence
Getting Started with Taxonomy
Linking to a Part of an Article
Hiding Articles from Public Search Engines
Exporting & Backing Up Your Articles
Understanding Search Results
Hidden Categories
Incompatible Browser Extensions
How to Add Extra Spacing
Setting Up Integrations
Front Integration
Slack Integration
Sharing Articles From HelpDocs to Slack
Available Commands in Your Slack Workspace
Installing the Slack Integration
Configuring your Slack Integration
Get Feedback, Activity, and Contact Form Notifications in Slack
Intercom Integration
Drift Integration
Chrome Extension
Connecting StatusPage
Connecting Doorbell
Enabling Comments with Disqus
Connecting LiveChat
Connecting Gainsight PX
Connecting Kommunicate
Connecting Smooch
Connecting Chatra
Connecting Gorgias
Connecting GoSquared
Using HelpDocs with Ticketing Systems
Connecting Segment
Syncing Content to elevio
Connecting Belco
Adding a Feedier Carrier
Connecting Lucidchart
Connecting Google Analytics
Adding Hotjar
Adding FullStory
Connecting Crisp
Customizing your HelpDocs
Code Snippets
Add HTML Before the Closing Body Tag
Customizing Feedback Icons
Making Video Embeds Responsive
Using Different List Styles
Overriding the Font on Your Knowledge Base
Using a Background Image in the Header
Adding Lightboxes to Images
Disabling Related Articles
Using HelpDocs with RTL Languages
Making Tables Scroll When They're Too Wide for the Page
Getting Help with Code Snippets
Disabling Authorship and Updated Times
Making your printed HelpDocs look nicer
Disabling Top Articles
Custom HTML Templates
Hiding the Contact Button
Setting Category Display Order
Featuring a Category
Setting Article Display Order
Adding Icons to Categories
Customizing an Article Slug, Meta Description & Short Version
Choosing a Template
Uploading Your Brand Logo
Adding Custom JavaScript
Understanding the Contact Form
Adding Custom CSS
Setting a Custom Favicon
Adding Custom Navigation Links
Adding URL Redirects
Adding an Open Graph Fallback Image
Changing the Language in Common Phrases
Hosting HelpDocs at a Subfolder of Your Site
Multilingual Translation
Setting Up Multilingual Docs
Translating Your Docs
Automatically Translate Articles with Machine Translations
Permissioning
Removing Permission Groups from Articles
Assigning Permission Groups to Articles
Creating and Managing Permission Groups
Getting Started with Permissioning
Authentication
Restricting your HelpDocs with Custom JWT SSO
Restricting Your Docs to Logged In Users
Accessing User Data in HelpDocs
Shared Password Protection
Setting Up and Using SAML Single Sign-On
Using OpenID Connect for Single Sign On
Restricting Your Docs by IP
Configuring Slack Single Sign On
Data & Analytics
Search Click Analytics
Exporting Your Stats
Filtering Analytics
What is the Happiness Score?
What are Tickets Avoided?
Getting Team Event History with Audit Trail
Lighthouse
Billing
Updating Your Billing Information
European Union VAT Charges
Changing Your Plan
Cancelling Your Account
Subscribing to a Plan for the First Time
Invoices and Email Receipts
FAQs
Can I embed files into HelpDocs?
How do I reset my password?
Help! My app's not loading ðŸ˜
Help! No articles are appearing on my knowledge base
I’m seeing a blank screen when I load my knowledge base
I can't log into my HelpDocs account
I've added a script but it isn't working
What is an account slug?
Can I host my API docs in HelpDocs?
Can I use multiple HelpDocs accounts together?
My article has a blank space to the left of it. What's wrong?
How do related articles work?
Can I change the HelpDocs branding?
Can I host my internal docs in HelpDocs?
Who counts towards the user limit on plans?
Is HelpDocs GDPR compliant?
How do I change my email?
Is my data secure and protected?
Can I migrate or import my data from another service?
Will translated articles be deleted if I remove that language?
Guides
Clearing the Cache in Your Browser
Creating a Knowledge Base from Scratch
Writing Clear and Digestible Knowledge Base Articles
Finding CSS Selectors in Your Browser
Optimizing Your Knowledge Base for Search
Resources
- Knowledge Base Setting Up Integrations Drift Integration
- Connecting the Drift Composer App
Connecting the Drift Composer App
- In your Drift Dashboard
- Head to Settings > Apps
- Scroll down to HelpDocs and click the card
- Click Connect
- Follow the instructions
Once connected, you'll be able to search articles right from the composer. Simply type /hd followed by the query you want to search for. For example the command /hd custom css will
bring up articles related to custom css.
