Getting Started
Managing Users
Setting the URL Style for your Articles
Setting Up a Custom Domain
Logging In To Your HelpDocs
Understanding Smart 404 Pages
The HelpDocs Trial
Adding or Changing Your Profile Image
Understanding Top Articles
Switching Between Multiple Accounts
Writing and Editing Articles
Stale Articles
Text Editor
Content Blocks
Getting Started with Content Blocks
Adding a HTML Block
Using Code Blocks
Inserting Videos
Embedding Audio Files
Using Markdown Blocks
Using Quote Blocks
Managing Clips
Using Ordered Lists
Adding Info, Tip and Warning Callouts
Inserting Images into Ordered Lists
Article Backups, Revisions and Versioning
Adding Tags to Articles
Understanding Article Statuses
Switching the Editor Mode
Text Editor Shortcuts
Moving an Article to a Different Category
Collaborating on Articles with Presence
Exporting & Backing Up Your Articles
Creating a Subcategory
Incompatible Browser Extensions
Downloading Articles to PDF
How to Add Extra Spacing
Hiding Articles from Public Search Engines
Delete a Category
Featuring an Article
Adding a Table of Contents
What is Readability?
Previewing Unpublished Articles
Restoring Deleted Articles
Filtering Articles
Bulk Select & Edit Multiple Articles
Editing Images
Getting Started with Taxonomy
Linking to a Part of an Article
Understanding Search Results
Hidden Categories
Setting Up Integrations
Front Integration
Slack Integration
Installing the Slack Integration
Configuring your Slack Integration
Sharing Articles From HelpDocs to Slack
Available Commands in Your Slack Workspace
Get Feedback, Activity, and Contact Form Notifications in Slack
Intercom Integration
Drift Integration
Chrome Extension
Enabling Comments with Disqus
Adding FullStory
Connecting LiveChat
Connecting Kommunicate
Connecting Gainsight PX
Connecting GoSquared
Syncing Content to elevio
Connecting Belco
Connecting Crisp
Connecting Gorgias
Connecting StatusPage
Connecting Smooch
Connecting Chatra
Connecting Segment
Connecting Doorbell
Connecting Google Analytics
Adding a Feedier Carrier
Connecting Lucidchart
Adding Hotjar
Using HelpDocs with Ticketing Systems
Customizing your HelpDocs
Code Snippets
Using a Background Image in the Header
Making Tables Scroll When They're Too Wide for the Page
Disabling Top Articles
Adding Lightboxes to Images
Making Video Embeds Responsive
Making your printed HelpDocs look nicer
Disabling Related Articles
Using HelpDocs with RTL Languages
Getting Help with Code Snippets
Disabling Authorship and Updated Times
Using Different List Styles
Overriding the Font on Your Knowledge Base
Add HTML Before the Closing Body Tag
How to Change the Logo Link
Customizing Feedback Icons
Custom HTML Templates
Adding Custom Navigation Links
Hiding the Contact Button
Choosing a Template
Changing the Language in Common Phrases
Adding URL Redirects
Adding an Open Graph Fallback Image
Hosting HelpDocs at a Subfolder of Your Site
Setting Article Display Order
Setting Category Display Order
Setting a Custom Favicon
Uploading Your Brand Logo
Adding Custom JavaScript
Understanding the Contact Form
Adding Custom CSS
Featuring a Category
Adding Icons to Categories
Customizing an Article Slug, Meta Description & Short Version
Multilingual Translation
Translating Your Docs
Setting Up Multilingual Docs
Automatically Translate Articles with Machine Translations
Permissioning
Creating and Managing Permission Groups
Removing Permission Groups from Articles
Assigning Permission Groups to Articles
Getting Started with Permissioning
Authentication
Shared Password Protection
Restricting Your Docs by IP
Configuring Slack Single Sign On
Accessing User Data in HelpDocs
Restricting Your Docs to Logged In Users
Using OpenID Connect for Single Sign On
Setting Up and Using SAML Single Sign-On
Restricting your HelpDocs with Custom JWT SSO
Data & Analytics
Getting Team Event History with Audit Trail
Search Click Analytics
Exporting Your Stats
Filtering Analytics
What is the Happiness Score?
What are Tickets Avoided?
Lighthouse
Billing
Cancelling Your Account
Subscribing to a Plan for the First Time
Invoices and Email Receipts
Updating Your Billing Information
Changing Your Plan
European Union VAT Charges
FAQs
I’m seeing a blank screen when I load my knowledge base
I've added a script but it isn't working
Can I change the HelpDocs branding?
Can I use multiple HelpDocs accounts together?
Who counts towards the user limit on plans?
Can I migrate or import my data from another service?
Is my data secure and protected?
Can I embed files into HelpDocs?
How do I reset my password?
Help! My app's not loading ðŸ˜
Help! No articles are appearing on my knowledge base
I can't log into my HelpDocs account
What is an account slug?
Can I host my API docs in HelpDocs?
My article has a blank space to the left of it. What's wrong?
How do related articles work?
Can I host my internal docs in HelpDocs?
Is HelpDocs GDPR compliant?
How do I change my email?
Will translated articles be deleted if I remove that language?
Guides
Optimizing Your Knowledge Base for Search
Clearing the Cache in Your Browser
Finding CSS Selectors in Your Browser
Creating a Knowledge Base from Scratch
Writing Clear and Digestible Knowledge Base Articles
Resources
- Knowledge Base Setting Up Integrations Drift Integration
- Connecting the Drift Composer App
Connecting the Drift Composer App
With the Drift composer app, you'll be able to search and send relevant articles to customers and visitors with a quick commands. Here's how to install it.
- In your Drift Dashboard
- Head to Settings > Apps
- Scroll down to HelpDocs and click the card
- Click Connect
- Follow the instructions
Once connected, you'll be able to search articles right from the composer. Simply type /hd followed by the query you want to search for. For example the command /hd custom css will bring up articles related to custom css.
