Create, search, and share your knowledge base articles all without leaving Slack. Here's a complete list of commands you can use to power up your knowledge base.
HelpDocs Slack Commands
When you connect the Slack integration we add a /command to your team. Just type /hd.
This lets you interact with your content. Type /hd help to get a list of the things you can do.
Command | Option | Description |
/hd | search [query] | Search your articles for [query]. You can also use find |
/hd | create [title] | Create a new article called [title]. You can also use new or add |
/hd | connect | Connect your Slack user to your HelpDocs account |
/hd | help | Get a list of all commands |
βοΈ Create a New Draft
Use /hd create TITLE to create new drafts. Just use the command, choose a category (or leave it blank), and jot down team ideas and bullet points for later straight from the modal. You'll need permission to create articles in HelpDocs.
π΅οΈββοΈ Search and Share Articles
Whether you bring customer support into Slack or you want to share external or internal articles with the team you can edit or share articles directly in a channel.
Type /hd search TERM and youβll get the top three most relevant articles. Each one has a Share in channel button, and if you can edit articles in HelpDocs you'll see an Edit button too.
Who Can Use the HelpDocs Slash Commands on Your Slack Team?
Role | Can use HelpDocs /commands? |
Workspace owners | β Yes |
Workspace admins | β Yes |
Members | β Yes |
Multi-channel guests | β Yes |
Single-channel guests | β No |