Get Feedback, Activity, and Contact Form Notifications in Slack

One of the benefits of installing the integration for Slack is the ability to see what's going on with your knowledge base 👀

Here's a list of the cards you'll see through notifications. You can choose which ones you get by configuring your integration.

Feedback Cards

When a visitor leaves feedback you’ll get some important information useful for everyone on your team. We show:

• Sentiment of feedback just given, as an emoji (😍 positive, 😕 neutral, or 😫 negative)
• The article's title, with a link to it
• The category it's in
• Article status, if it's a draft, private, or archived
• The first image in the article, as a thumbnail
• The article's description, if it has one
• Buttons to view and edit the article

Team Activity Cards

Your knowledge base can be a hive of activity when there's a new product launching or you're doing a little spring cleaning 🧹

You'll get rich notifications when an article is published (including privately), republished, unpublished, updated, or deleted. Here's what we show when that happens:

• Who did it
• The category it's in
• Its status, if it's a draft, private, or archived
• The article's description, if it has one
• Buttons to view (if it's live) and edit the article

You'll also get a card when someone joins your team, showing their name, role, and email address, with an Open HelpDocs button.

Contact Form Cards

If you're using HelpDocs without live chat, you'll automatically get a smart contact form to filter and receive customer queries. You can receive these straight into your Slack channel, giving everyone the ability to reply and view what customers are saying. Here's what we show:

• Who sent you the contact form, and their email address
• The contents of the message
• An Open HelpDocs button