You can't cover every question your customers might have in your HelpDocs. If your customers still need to get a hold of you after looking through your help documentation, there's a handy Contact Form they can use to get in touch.
The contact form will automatically detect what your customer is typing and try to deflect the ticket by suggesting relevant articles below.
When someone fills in your form we'll send the message over to you by email.
Setting Who Gets Emailed the Question
Questions go to the address in Contact email. You can set or change it in Settings.
- Head to Settings > General (or click here)
- Enter the email in Contact email
- Hit Save changes
Using additional domains? Each domain can send its messages to its own address. Set its Contact email in Settings > Domains.
If the Contact Form Turns Off
If emails to your contact address bounce, or you reach your contact form limit, we turn the form off and hide the Contact button. Head to Settings > General and choose Reactivate email address or Update email address. If you reached your monthly limit, reactivating works again once the next month starts.
Removing the Contact Form Completely
If you hook up one of our Contact Form Integrations we'll hide the Contact form by default, and the Contact button opens your chat instead.
If not, you can remove the form completely by leaving the Contact email box blank (step 2 above). This also removes the form from your Lighthouse widget. Be sure your customers have some other way to contact you, though!