Understanding the Contact Form

Updated 4 months ago ​by Jake Peters

You can't cover every question your customers might have in your HelpDocs. If your customers still need to get a hold of you after looking through your help documentation, there's a handy Contact Form they can use to get in touch.

When someone fills in your form we'll send the message over to you by email.

Emails are sent to you from notifications@helpdocs.io, not directly from each customer. This account is not monitored. Be sure to whitelist our email so you get the message in your inbox.

Setting Who Gets Emailed the Question

By default, the person who set up the account will get the question sent to their inbox. You can change that in Settings.

  1. Head to Settings > General
  2. Enter the email in Contact Form Email
  3. Hit Save

Removing the Contact Form Completely

If you hook up one of our Contact Form Integrations we'll hide the Contact form by default.

If not, you can remove the form completely by leaving the Contact Form Email box blank (step 2 above). Be sure your customers have some other way to contact you, though!


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