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Getting Started with Stale Articles
As your product and company evolve, it's often difficult to keep your docs evolving at the same pace. By marking articles as stale inside HelpDocs, your team knows exactly what needs updating.
Ever feel like your documentation is playing a never-ending game of catch-up with your product? You're not alone! The Stale feature in HelpDocs swoops in to save the day by flagging content that needs a refresh—even when you don't have all the details for updates right away.
This clever tracking system helps keep your Knowledge Base fresh and reliable for users hunting for the right answers.
When to Wave the Stale Flag 🚩
Think of Stale articles as friendly nudges that say "Hey, I need some attention!" This feature is perfect for planning content update sessions or organizing revision sprints.
Who | When to Mark as Stale |
💌 Support Team | When a customer points out that information is outdated |
🛠️ Engineering | When tweaking or removing features mentioned in articles |
🗳️ Content Managers | When scheduling content makeovers in upcoming sprints |
💖 Any Team Member | When spotting outdated info but not having the full scoop for updates |
Spotting Stale Content Throughout HelpDocs
Finding stale content is a breeze thanks to eye-catching indicators sprinkled throughout the admin interface.
Location | How Stale Status Appears |
Content List | Bright yellow badge that's hard to miss |
Article Editor | Status indicator in top bar with options to mark as Fresh or add reasons |
Weekly Email | A handy roundup of all stale articles with recent changes highlighted |
Keeping on Top of Content Maintenance
A regular review routine helps your Knowledge Base stay accurate and trustworthy. Try these practical approaches to tame your content upkeep:
Weekly Stale Article Reports
These automated email reports deliver a neat summary of content needing attention. Each week you'll see:
- A total count of articles marked stale in your dashboard
- Articles that joined the Stale club during the past week
- Head to Profile (or click here)
- Toggle on Send me weekly Stale emails
- Hit Save Changes
And voilà—you're all set to stay on top of your content freshness game!
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Marking Articles as Stale
