Connecting up Driftbot

by Jake Peters

HelpDocs connects with Drift's Driftbot to automatically reply with relevant articles based on a customers' query.

For example, if a customer asks something like 'how do I add custom css?' Driftbot will automatically suggest links related to the sentence (in this case, Custom CSS). Based on its performance, a customer can then determine whether it was useful or not.

  1. In your HelpDocs dashboard
    1. Head to Settings > API
    2. Click Create API Key
      1. Name your key
      2. Tick Read
      3. Copy the key
      4. Hit Save
  2. In your Drift Dashboard
    1. Head to Settings > Integrations > Knowledgebase (or click here)
    2. Paste in the API key you generated earlier in HelpDocs
    3. Hit Save. Now Driftbot will start suggesting articles, automagically. ✨
This was an actual customer conversation 💯

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