Connecting Gorgias

Gorgias helps you communicate with your customers from multiple channels. With rich context for every customer you can provide top-class support.

HelpDocs integrates with Gorgias to make it easy for customers to get in touch on your knowledge base.

Connecting Gorgias Chat

1. In your Gorgias dashboard
   1. Click the Settings icon, then go to Channels > Chat
   2. Click + New chat or click on an existing chat
   3. For a new chat, work through the setup until you reach the install step. For an existing chat, head to Installation
   4. Choose Install manually, click See Instructions, and pick Any Other Website
   5. Copy the JavaScript code snippet
2. In your HelpDocs dashboard
   1. Head to Settings > Integrations
   2. Find Gorgias under Contact form and click its tile
   3. Paste the JavaScript code snippet into the Gorgias chat snippet box
   4. If the Gorgias code snippet has an async keyword, remove it
   5. Hit Save changes