Hiding Articles from Public Search Engines

Jarratt Isted Updated by Jarratt Isted

Having your knowledge base show up in popular search engines like Google and Bing can be a great way to save your customers time and reduce support tickets.

But sometimes you don't want your docs to show up in search results pages. Here's how to discourage search engines from indexing your knowledge base šŸ¤–ā›”

There's no guaranteed way to keep your docs public and stop them being added to search results

Discourage Search Engines but Keep Articles Public

If your articles are public it'll always be technically possible for them to be indexed. What you can do is discourage search engines. We're going off the latest information from Google.

To discourage search engines from indexing your articles:

  1. Head to Settings > Code > Javascript
  2. Paste <meta name="robots" content="noindex"> in the code editor
  3. Hit Save Changes
We also recommend to avoid linking to your articles from other places on the web

Block Search Engines with Auth

If you don't need your articles to be public you can block search engines using one of our authentication features. You can check out all the ways over in our article over here.

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