Hiding Articles from Public Search Engines

Matt Aunger Updated by Matt Aunger

Having your knowledge base show up in popular search engines like Google and Bing can be a great way to save your customers time and reduce support tickets. However, it's not always ideal and sometimes you don't want your docs to show up in search results pages.

Discourage Search Engines but Keep Articles Public

There is no 100% effective way to keep your docs public and stop them being added to search results. If your articles are public it'll always be technically possible for them to be indexed. What you can do is discourage search engines.

To discourage search engines from indexing your articles:

  1. Head to Settings > Code > Scripts
  2. Paste <meta name="robots" content="noindex"> in the code area
  3. Hit Save
You’ll need Custom Javascript on your plan to add this code.

Block Search Engines with Auth

If you don't need your articles to be public, you can block search engines using any of our authentication features such as shared password protection, restricting to logged in users, or any of our Single Sign-On options like SAML or JWT.

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