Setting Up a Custom Domain

Managing Users

Setting or Updating the Name in Your Profile

Can I Schedule a Demo?

The HelpDocs Trial

Setting the URL Style for your Articles

Switching Between Multiple Accounts

Adding or Changing Your Profile Image

Logging In To Your HelpDocs

Understanding Smart 404 Pages

Understanding Top Articles

Marking Articles as Stale

Getting Started with Stale Articles

Marking an Article as Fresh

Using Markdown Blocks

Adding an HTML Block

Inserting Videos

Adding Embeddables

Using Code Blocks

Getting Started with Content Blocks

Using Quote Blocks

Text Editor Shortcuts

Editing Images

Inserting Images

Understanding Article Statuses

Article Backups, Revisions, and Versioning

Managing Clips

Adding Tags to Articles

Using Folds

Using Ordered Lists

Moving an Article to a Different Category

Inserting Images into Ordered Lists

Adding Note, Tip, and Warning Callouts

Switching the Editor Mode

Adding Buttons

Unassigned Articles

Exporting Articles to Word

Exporting Articles to PDF

Filtering Articles

Hiding Articles from Public Search Engines

Exporting & Backing Up Your Articles

Understanding Search Results

Duplicating an Article

Incompatible Browser Extensions

Deleting an Article

What is Readability?

Collaborating on Articles with Presence

Adding a Table of Contents

Restoring Deleted Articles

Editing Category Metadata

Delete a Category

Featuring an Article

Creating Draft Versions of Published Articles with Working Copy

Bulk Select & Edit Multiple Articles

Creating a Subcategory

Hidden Categories

Linking to a Part of an Article

Previewing Articles

Using help.new to Create Articles

Front Chat Integration

Using the Front Plugin

Setting up the Front Plugin

Available Commands in Your Slack Workspace

Get Feedback, Activity, and Contact Form Notifications in Slack

Installing the Slack Integration

Sharing Articles From HelpDocs to Slack

Configuring Your Slack Integration

Installing and Using the Intercom Messenger App

Adding the Intercom Messenger to Your Docs

Connecting Up Driftbot

Connecting the Drift Composer App

Installing the Drift Chat Widget

Getting Started with the Chrome Extension

Creating a New Article Within the Chrome Extension

Adding a Feedier Carrier

Connecting Aide

Connecting Heap

Connecting Google Analytics

Adding Hotjar

Connecting Gorgias

Connecting Lucidchart

Connecting GoSquared

Connecting Gainsight PX

Connecting Segment

Connecting Kommunicate

Using HelpDocs with Ticketing Systems

Connecting LiveChat

Connecting Chatra

Connecting Statuspage

Connecting Crisp

Connecting Belco

Syncing Content to elevio

Adding FullStory

Enabling Comments with Disqus

Connecting Doorbell

Connecting Sunshine Conversations

Connecting Hyperping

Using HelpDocs with RTL Languages

Condense Top Article Spacing on Bars V4

Adding Lightboxes to Images

Overriding the Font on Your Knowledge Base

Making Your Printed HelpDocs Look Nicer

Making Video Embeds Responsive

Disabling Authorship and Updated Times

Getting Help with Code Snippets

Disabling Top Articles

Using Different List Styles

Disabling Related Articles

Using a Background Image in the Header

Making Tables Scroll When They're Too Wide for the Page

How to Change the Logo Link

How to Add Extra Spacing

Add HTML Before the Closing Body Tag

Customizing Feedback Icons

Getting Started with a Custom HTML Template

Handlebars Helpers for Custom Templates

Managing Open Graph Fallback Images

Changing the Language in Common Phrases

Setting a Custom Favicon

Customizing an Article Slug, Meta Description & Short Version

Understanding the Contact Form

Hiding the Contact Button

Adding Custom CSS

Setting Article Display Order

Adding Custom Navigation Links

Setting Category Display Order

Uploading Your Brand Logo

Adding URL Redirects

Featuring a Category

Adding Icons to Categories

Hosting HelpDocs at a Subfolder of Your Site

Choosing a Template

Testing Customizations with .dev

Adding Custom JavaScript

Adding Cookie Consent

Lighthouse Widget API

Understanding Lighthouse

Integrating Lighthouse with Live Chat Providers

Installing Lighthouse

Adding Lighthouse Trigger Buttons to Webflow

Understanding Productivity with Leaderboard

Filtering Stats

Getting Team Event History with Audit Trail

Understanding Articles Clicked

What are Tickets Avoided?

Exporting Your Stats

What is the Happiness Score?

Understanding Machine Translation Credits

Customizing How Machine Translations Work

Automatically Translate Articles with Machine Translations

Setting Up Multilingual

Understanding Multilingual Translation

Translating Categories

Translating Articles

Creating a Read-Only Permission Group for Public Articles

Creating and Managing Permission Groups

Getting Started with Permissioning

Assigning Permission Groups to Categories

Assigning Permission Groups to Articles

Removing Permission Groups from Articles

Setting Up Two-Factor Authentication

Setting Up and Using SAML Single Sign-On

Restricting your HelpDocs with Custom JWT SSO

Using OpenID Connect for Single Sign On

Configuring Slack Single Sign On

Restricting Your Docs to Logged In Users

Shared Password Protection

Accessing User Data in HelpDocs

Anonymizing IP Addresses

Setting Custom HTTP Headers

Is HelpDocs GDPR compliant?

Signing a Data Processing Agreement (DPA)

Is my data secure and protected?

Changing Your Plan

Cancelling Your Account

Downloading Invoices and Receipts

Updating Your Billing Information

Subscribing to a Plan for the First Time

European Union VAT Charges

Tax Residency Certificates and Forms

HelpDocs Support Scope

I contacted support but didn't hear back. Did my message get lost?

Can I embed files into HelpDocs?

I can't log in to my HelpDocs account or complete signup

How do I reset my password?

How do I change my email?

Can I use multiple HelpDocs accounts together?

Can I migrate or import my data from another service?

Who counts towards the user limit on plans?

Can I Change the HelpDocs Branding?

Can I have a single article appear in multiple categories?

Can I host my internal docs in HelpDocs?

I’m seeing a blank screen when I load my knowledge base

Help! No articles are appearing on my knowledge base

What is an account slug?

I've added a script but it isn't working

Help! My app's not loading 😭

How do related articles work?

Can I host my API docs in HelpDocs?

Will translated articles be deleted if I remove that language?

My Article Has a Blank Space to the Left. What's Wrong?

One of my headings isn't showing in the table of contents

I'm getting 'Your connection is not private' on my custom domain

How do I publish an article that's not available in the default language?

Why isn't my contact form showing up?

Optimizing Your Knowledge Base for Search

Creating a Knowledge Base from Scratch

Finding CSS Selectors in Your Browser

Clearing the Cache in Your Browser

Writing Clear and Digestible Knowledge Base Articles

Press Kit

Knowledge Base
Writing and Editing Articles

Restoring Deleted Articles

Restoring Deleted Articles

Updated 3 years ago by River Sloane

Sometimes when you're in the zone you can get a little trigger happy—we get it. If you've deleted your article recently by accident I've got good news—you can restore it. Here's how.