Sometimes categories outlive their usefulness. Maybe you've reorganized your Knowledge Base structure. Or you accidentally created a duplicate.
Whatever the reason, deleting unwanted categories keeps your content tidy and your navigation clean.
Only empty categories can be deleted. If your category contains articles or subcategories you'll need to move or delete them first. You can reassign articles with the bulk edit tool β‘
- Head to Content
- Hover over the category and click the
Delete icon - Click
Delete again (only if you're sure)