Delete a Category
Delete outdated categories to keep your Knowledge Base tidy. Only empty categories can be deleted; move articles first. Deleted categories can't be recovered and will return 404 errors.
Updated
by River Sloane
Sometimes categories outlive their usefulness.
Maybe you've reorganized your Knowledge Base structure. Or you accidentally created a duplicate. Whatever the reason, deleting unwanted categories keeps your content tidy and your navigation clean.
Only empty categories can be deleted. If your category contains articles or subcategories you'll need to move or delete them first. You can reassign articles with the bulk edit tool ⚡
- Head to Content (or open the Content page)
- Click
More on the category - Hit Delete category, then Confirm delete
Once deleted the category cannot be recovered. Any category URLs will return a 404 error.
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