Text Editor

Knowledge Base

Writing and Editing Articles

Text Editor

Learn how to get the most out of our custom text editor to create new articles that help customers or your team.

22 docs by 2 team members

7 docs

Content Blocks

Writing in HelpDocs WYSIWYG editor comes with a bunch of formatting options. Whether it's writing in Markdown or dropping custom HTML right into your articles, there's a bunch of things you can do to make your copy sparkle. HelpDocs Content Blocks are a great place to start adding all the pizazz that'll help you engage your visitors. ✨

Understanding Article Statuses

When you create a new article in HelpDocs it'll have the Draft status. When you're ready to share it with the world you have a couple options. Here's what those statuses mean.

Article Backups, Revisions, and Versioning

HelpDocs is designed to be used as a team. But sometimes when you have a lot of users working on an article things can get messed up. With version control, you don't have to fret. 🙃

Adding Tags to Articles

You can add tags to your articles to improve search performance. Tags help us identify what an article's about and present better results to your users.

Understanding Clips

Ever needed to use the same text or HTML in multiple articles? We got you. Clips lets you do just that. You can even have article content live-update everywhere when you edit the Clip.

Using Folds

Add optional details with Folds to pique user interest. Folds have hidden content revealed on click. Common uses include FAQs, specs, spoilers.

Editing Images

Change image size, alignment, send folks to a different page, or make your image more accessible by adding alt text.

Unassigned Articles

Unassigned Articles: temporary storage for uncategorized content, not visible on KB but searchable.

Adding Buttons

Buttons make your links stand out, whether it's a call to action or pointing customers in the right direction 🕵️

Text Editor Shortcuts

If you're a furious typer or just need some handy ways to get articles written quickly, you'll find a list of our shortcuts here.

Inserting Images

Images are great for product screenshots, step-by-step instructions, and breaking up a long article. Here's how to insert images and make the most outta them.

Using Ordered Lists

We've always hated seeing boring ordered lists in articles. When we started building HelpDocs we wanted something a little different. Our lists are totally customized and customizable ✨

Moving an Article to a Different Category

Having a spring cleaning for your knowledge base? You'll probably wanna know how to move your articles to different categories. It's super easy and only takes a few clicks 🐭

Inserting Images into Ordered Lists

You can insert images between ordered lists without resetting the counter. Here's how.

Adding Note, Tip, and Warning Callouts

Wanna make your HelpDocs look super awesome? Try out some of our styles. 🦄✨

Switching the Editor Mode

When writing articles in HelpDocs, you can choose whether to write in What You See Is What You Get (WYSIWYG) or HTML. By default, articles will start in the WYSIWYG mode.