- Knowledge Base
- Writing and Editing Articles Text Editor
Getting Started
Setting Up a Custom Domain
Managing Users
Setting or Updating the Name in Your Profile
Can I Schedule a Demo?
The HelpDocs Trial
Setting the URL Style for your Articles
Switching Between Multiple Accounts
Adding or Changing Your Profile Image
Logging In To Your HelpDocs
Understanding Smart 404 Pages
Understanding Top Articles
Writing and Editing Articles
Stale Articles
Text Editor
Content Blocks
Using Markdown Blocks
Adding an HTML Block
Inserting Videos
Adding Embeddables
Using Code Blocks
Getting Started with Content Blocks
Using Quote Blocks
Editing Images
Inserting Images
Understanding Article Statuses
Article Backups, Revisions, and Versioning
Managing Clips
Text Editor Shortcuts
Adding Tags to Articles
Using Folds
Using Ordered Lists
Moving an Article to a Different Category
Inserting Images into Ordered Lists
Adding Note, Tip, and Warning Callouts
Switching the Editor Mode
Adding Buttons
Unassigned Articles
Hiding Articles from Public Search Engines
Exporting & Backing Up Your Articles
Understanding Search Results
Duplicating an Article
Incompatible Browser Extensions
Filtering Articles
Downloading Articles to PDF
Deleting an Article
What is Readability?
Collaborating on Articles with Presence
Adding a Table of Contents
Restoring Deleted Articles
Editing Category Metadata
Delete a Category
Featuring an Article
Creating Draft Versions of Published Articles with Working Copy
Bulk Select & Edit Multiple Articles
Creating a Subcategory
Hidden Categories
Linking to a Part of an Article
Previewing Articles
Using help.new to Create Articles
Setting Up Integrations
Front Integration
Slack Integration
Available Commands in Your Slack Workspace
Get Feedback, Activity, and Contact Form Notifications in Slack
Installing the Slack Integration
Sharing Articles From HelpDocs to Slack
Configuring Your Slack Integration
Intercom Integration
Drift Integration
Chrome Extension
Connecting Heap
Connecting Google Analytics
Adding a Feedier Carrier
Adding Hotjar
Connecting Gorgias
Connecting Lucidchart
Connecting GoSquared
Connecting Gainsight PX
Connecting Segment
Connecting Kommunicate
Using HelpDocs with Ticketing Systems
Connecting LiveChat
Connecting Chatra
Connecting Statuspage
Connecting Crisp
Connecting Belco
Syncing Content to elevio
Adding FullStory
Enabling Comments with Disqus
Connecting Doorbell
Connecting Sunshine Conversations
Connecting Hyperping
Customizing your HelpDocs
Code Snippets
Condense Top Article Spacing on Bars V4
Adding Lightboxes to Images
Overriding the Font on Your Knowledge Base
Making Your Printed HelpDocs Look Nicer
Making Video Embeds Responsive
Disabling Authorship and Updated Times
Getting Help with Code Snippets
Disabling Top Articles
Using Different List Styles
Using HelpDocs with RTL Languages
Disabling Related Articles
Using a Background Image in the Header
Making Tables Scroll When They're Too Wide for the Page
How to Change the Logo Link
How to Add Extra Spacing
Add HTML Before the Closing Body Tag
Customizing Feedback Icons
Custom HTML Templates
Setting a Custom Favicon
Customizing an Article Slug, Meta Description & Short Version
Understanding the Contact Form
Changing the Language in Common Phrases
Hiding the Contact Button
Adding Custom CSS
Setting Article Display Order
Adding Custom Navigation Links
Setting Category Display Order
Uploading Your Brand Logo
Adding URL Redirects
Featuring a Category
Adding Icons to Categories
Hosting HelpDocs at a Subfolder of Your Site
Adding an Open Graph Fallback Image
Choosing a Template
Testing Customizations with .dev
Adding Custom JavaScript
Adding Cookie Consent
Lighthouse
Understanding Lighthouse
Lighthouse Widget API
Integrating Lighthouse with Live Chat Providers
Installing Lighthouse
Adding Lighthouse Trigger Buttons to Webflow
Data & Analytics
Understanding Productivity with Leaderboard
Filtering Stats
Getting Team Event History with Audit Trail
Understanding Articles Clicked
What are Tickets Avoided?
Exporting Your Stats
What is the Happiness Score?
Multilingual Translation
Machine Translations
Understanding Machine Translation Credits
Customizing How Machine Translations Work
Automatically Translate Articles with Machine Translations
Setting Up Multilingual
Understanding Multilingual Translation
Translating Categories
Translating Articles
Permissioning
Creating a Read-Only Permission Group for Public Articles
Creating and Managing Permission Groups
Getting Started with Permissioning
Assigning Permission Groups to Categories
Assigning Permission Groups to Articles
Removing Permission Groups from Articles
Authentication
Setting Up Two-Factor Authentication
Setting Up and Using SAML Single Sign-On
Restricting your HelpDocs with Custom JWT SSO
Using OpenID Connect for Single Sign On
Configuring Slack Single Sign On
Restricting Your Docs to Logged In Users
Shared Password Protection
Accessing User Data in HelpDocs
Security & Compliance
Anonymizing IP Addresses
Setting Custom HTTP Headers
Is HelpDocs GDPR compliant?
Signing a Data Processing Agreement (DPA)
Is my data secure and protected?
Billing
Cancelling Your Account
Downloading Invoices and Receipts
Updating Your Billing Information
Changing Your Plan
Subscribing to a Plan for the First Time
European Union VAT Charges
Tax Residency Certificates and Forms
FAQs
Can I embed files into HelpDocs?
I can't log in to my HelpDocs account or complete signup
How do I reset my password?
How do I change my email?
Can I use multiple HelpDocs accounts together?
Can I migrate or import my data from another service?
Who counts towards the user limit on plans?
Can I Change the HelpDocs Branding?
Can I have a single article appear in multiple categories?
Can I host my internal docs in HelpDocs?
I’m seeing a blank screen when I load my knowledge base
Help! No articles are appearing on my knowledge base
What is an account slug?
I've added a script but it isn't working
Help! My app's not loading 😭
How do related articles work?
Can I host my API docs in HelpDocs?
Will translated articles be deleted if I remove that language?
My Article Has a Blank Space to the Left. What's Wrong?
One of my headings isn't showing in the table of contents
I'm getting 'Your connection is not private' on my custom domain
HelpDocs Support Scope
How do I publish an article that's not available in the default language?
Why isn't my contact form showing up?
Guides
Optimizing Your Knowledge Base for Search
Creating a Knowledge Base from Scratch
Finding CSS Selectors in Your Browser
Clearing the Cache in Your Browser
Writing Clear and Digestible Knowledge Base Articles
Resources
Text Editor
Content Blocks
Writing in HelpDocs WYSIWYG editor comes with a bunch of formatting options. Whether it's writing in Markdown or dropping custom HTML right into your articles, there's a bunch of things you can do to make your copy sparkle. HelpDocs Content Blocks are a great place to start adding all the pizazz that'll help you engage your visitors. ✨

Understanding Article Statuses
When you create a new article in HelpDocs it'll have the Draft status. When you're ready to share it with the world you have a couple options. Here's what those statuses mean.
Article Backups, Revisions, and Versioning
HelpDocs is designed to be used as a team. But sometimes when you have a lot of users working on an article things can get messed up. With version control, you don't have to fret. 🙃
Adding Tags to Articles
You can add tags to your articles to improve search performance. Tags help us identify what an article's about and present better results to your users.
Editing Images
Change image size, alignment, send folks to a different page, or make your image more accessible by adding alt text.

Inserting Images
Images are great for product screenshots, step-by-step instructions, and breaking up a long article. Here's how to insert images and make the most outta them.

Managing Clips
Ever needed to use the same text or HTML in multiple articles? We got you. Clips lets you do just that.
Text Editor Shortcuts
If you're a furious typer or just need some handy ways to get articles written quickly, you'll find a list of our shortcuts here.

Using Folds
Wanna add some optional background info to your articles? With Folds you can pique users' interest without overwhelming them 🌟 A Fold is an element with a title and content. The content is hidden by…
Using Ordered Lists
We've always hated seeing boring ordered lists in articles. When we started building HelpDocs we wanted something a little different. Our lists are totally customized and customizable ✨

Moving an Article to a Different Category
Having a spring cleaning for your knowledge base? You'll probably wanna know how to move your articles to different categories. It's super easy and only takes a few clicks 🐭

Inserting Images into Ordered Lists
You can insert images between ordered lists without resetting the counter. Here's how.

Adding Note, Tip, and Warning Callouts
Wanna make your HelpDocs look super awesome? Try out some of our styles. 🦄✨
Switching the Editor Mode
When writing articles in HelpDocs, you can choose whether to write in What You See Is What You Get (WYSIWYG) or HTML. By default, articles will start in the WYSIWYG mode.
Adding Buttons
Buttons make your links stand out whether it’s a call to action or pointing customers in the right direction. Here's how to add them to your articles 💖 This is what a Button looks like 👀 When should…
Unassigned Articles
If you haven't assigned a category to an article you'll see it stored inside Unassigned Articles. Think of this as temporary storage for all those articles that haven't quite got a place yet. It alwa…
