Text Editor
Content Blocks
Writing in HelpDocs WYSIWYG editor comes with a bunch of formatting options. Whether it's writing in Markdown or dropping custom HTML right into your articles, there's a bunch of things you can do to make your copy sparkle. HelpDocs Content Blocks are a great place to start adding all the pizazz that'll help you engage your visitors. ✨
Understanding Article Statuses
When you create a new article in HelpDocs it'll have the Draft status. When you're ready to share it with the world you have a couple options. Here's what those statuses mean.
Article Backups, Revisions, and Versioning
HelpDocs is designed to be used as a team. But sometimes when you have a lot of users working on an article things can get messed up. With version control, you don't have to fret. 🙃
Adding Tags to Articles
You can add tags to your articles to improve search performance. Tags help us identify what an article's about and present better results to your users.
Text Editor Shortcuts
If you're a furious typer or just need some handy ways to get articles written quickly, you'll find a list of our shortcuts here.
Editing Images
Change image size, alignment, send folks to a different page, or make your image more accessible by adding alt text.
Inserting Images
Images are great for product screenshots, step-by-step instructions, and breaking up a long article. Here's how to insert images and make the most outta them.
Managing Clips
Ever needed to use the same text or HTML in multiple articles? We got you. Clips lets you do just that.
Using Folds
Wanna add some optional background info to your articles? With Folds you can pique users' interest without overwhelming them 🌟 A Fold is an element with a title and content. The content is hidden by…
Using Ordered Lists
We've always hated seeing boring ordered lists in articles. When we started building HelpDocs we wanted something a little different. Our lists are totally customized and customizable ✨
Moving an Article to a Different Category
Having a spring cleaning for your knowledge base? You'll probably wanna know how to move your articles to different categories. It's super easy and only takes a few clicks 🐭
Inserting Images into Ordered Lists
You can insert images between ordered lists without resetting the counter. Here's how.
Adding Note, Tip, and Warning Callouts
Wanna make your HelpDocs look super awesome? Try out some of our styles. 🦄✨
Switching the Editor Mode
When writing articles in HelpDocs, you can choose whether to write in What You See Is What You Get (WYSIWYG) or HTML. By default, articles will start in the WYSIWYG mode.
Adding Buttons
Buttons make your links stand out whether it’s a call to action or pointing customers in the right direction. Here's how to add them to your articles 💖 This is what a Button looks like 👀 When should…
Unassigned Articles
If you haven't assigned a category to an article you'll see it stored inside Unassigned Articles. Think of this as temporary storage for all those articles that haven't quite got a place yet. It alwa…