- Knowledge Base
- Writing and Editing Articles
- Text Editor Content Blocks
Getting Started
Setting the URL Style for your Articles
Can I Schedule a Demo?
Managing Users
Setting Up a Custom Domain
Switching Between Multiple Accounts
Adding or Changing Your Profile Image
Logging In To Your HelpDocs
Understanding Smart 404 Pages
The HelpDocs Trial
Understanding Top Articles
Writing and Editing Articles
Stale Articles
Text Editor
Content Blocks
Inserting Videos
Adding an HTML Block
Using Markdown Blocks
Adding Embeddables
Using Code Blocks
Getting Started with Content Blocks
Using Quote Blocks
Moving an Article to a Different Category
Inserting Images into Ordered Lists
Inserting Images
Adding Note, Tip, and Warning Callouts
Switching the Editor Mode
Adding Tags to Articles
Article Backups, Revisions, and Versioning
Using Ordered Lists
Understanding Article Statuses
Adding Buttons
Using Folds
Unassigned Articles
Text Editor Shortcuts
Managing Clips
Adding a Table of Contents
Filtering Articles
Restoring Deleted Articles
What is Readability?
Editing Category Metadata
Exporting & Backing Up Your Articles
Hiding Articles from Public Search Engines
Delete a Category
Downloading Articles to PDF
Featuring an Article
Creating Draft Versions of Published Articles with Working Copy
Incompatible Browser Extensions
Bulk Select & Edit Multiple Articles
Creating a Subcategory
Hidden Categories
Understanding Search Results
Linking to a Part of an Article
Previewing Articles
Collaborating on Articles with Presence
Using help.new to Create Articles
Editing Images
Setting Up Integrations
Front Integration
Slack Integration
Available Commands in Your Slack Workspace
Get Feedback, Activity, and Contact Form Notifications in Slack
Installing the Slack Integration
Sharing Articles From HelpDocs to Slack
Configuring Your Slack Integration
Intercom Integration
Drift Integration
Chrome Extension
Connecting Gorgias
Connecting Lucidchart
Connecting GoSquared
Connecting Gainsight PX
Connecting Segment
Connecting Kommunicate
Using HelpDocs with Ticketing Systems
Connecting LiveChat
Adding Hotjar
Adding a Feedier Carrier
Connecting Google Analytics
Connecting Chatra
Connecting Statuspage
Connecting Crisp
Connecting Belco
Syncing Content to elevio
Adding FullStory
Enabling Comments with Disqus
Connecting Doorbell
Connecting Sunshine Conversations
Connecting Hyperping
Customizing your HelpDocs
Code Snippets
Making Video Embeds Responsive
Disabling Authorship and Updated Times
Getting Help with Code Snippets
Disabling Top Articles
Using Different List Styles
Using HelpDocs with RTL Languages
Disabling Related Articles
Overriding the Font on Your Knowledge Base
Using a Background Image in the Header
Making Tables Scroll When They're Too Wide for the Page
How to Change the Logo Link
How to Add Extra Spacing
Adding Lightboxes to Images
Add HTML Before the Closing Body Tag
Customizing Feedback Icons
Making Your Printed HelpDocs Look Nicer
Condense Top Article Spacing on Bars V4
Custom HTML Templates
Hiding the Contact Button
Customizing an Article Slug, Meta Description & Short Version
Adding Custom CSS
Setting Article Display Order
Adding Custom Navigation Links
Setting a Custom Favicon
Setting Category Display Order
Uploading Your Brand Logo
Adding URL Redirects
Featuring a Category
Adding Icons to Categories
Hosting HelpDocs at a Subfolder of Your Site
Changing the Language in Common Phrases
Adding an Open Graph Fallback Image
Choosing a Template
Testing Customizations with .dev
Adding Custom JavaScript
Understanding the Contact Form
Adding Cookie Consent
Multilingual Translation
Understanding Multilingual Translation
Automatically Translate Articles with Machine Translations
Translating Categories
Translating Articles
Setting Up Multilingual
Permissioning
Assigning Permission Groups to Articles
Getting Started with Permissioning
Creating and Managing Permission Groups
Assigning Permission Groups to Categories
Removing Permission Groups from Articles
Authentication
Restricting your HelpDocs with Custom JWT SSO
Restricting Your Docs to Logged In Users
Configuring Slack Single Sign On
Shared Password Protection
Accessing User Data in HelpDocs
Using OpenID Connect for Single Sign On
Setting Up and Using SAML Single Sign-On
Data & Analytics
Getting Team Event History with Audit Trail
Understanding Articles Clicked
What are Tickets Avoided?
Exporting Your Stats
What is the Happiness Score?
Filtering Analytics
Lighthouse
Lighthouse Widget API
Understanding Lighthouse
Installing Lighthouse
Adding Lighthouse Trigger Buttons to Webflow
Integrating Lighthouse with Live Chat Providers
Billing
Invoices and Email Receipts
European Union VAT Charges
Updating Your Billing Information
Cancelling Your Account
Subscribing to a Plan for the First Time
Changing Your Plan
Tax Residency Certificates and Forms
FAQs
I’m seeing a blank screen when I load my knowledge base
Is my data secure and protected?
Help! No articles are appearing on my knowledge base
What is an account slug?
How do I reset my password?
Can I Change the HelpDocs Branding?
I've added a script but it isn't working
Help! My app's not loading 😭
I can't log into my HelpDocs account
Can I use multiple HelpDocs accounts together?
Can I embed files into HelpDocs?
Who counts towards the user limit on plans?
How do related articles work?
Can I host my API docs in HelpDocs?
Can I migrate or import my data from another service?
Can I host my internal docs in HelpDocs?
Is HelpDocs GDPR compliant?
Will translated articles be deleted if I remove that language?
My Article Has a Blank Space to the Left. What's Wrong?
One of my headings isn't showing in the table of contents
How do I change my email?
I'm getting 'Your connection is not private' on my custom domain
HelpDocs Support Scope
How do I publish an article that's not available in the default language?
Why isn't my contact form showing up?
Guides
Optimizing Your Knowledge Base for Search
Finding CSS Selectors in Your Browser
Clearing the Cache in Your Browser
Creating a Knowledge Base from Scratch
Writing Clear and Digestible Knowledge Base Articles
Resources
Content Blocks
Inserting Videos
Adding videos to your docs can make them more engaging. With HelpDocs you can quickly insert a video by grabbing its URL or embed code and pasting it into the editor. 📹
Adding an HTML Block
Ever want something custom within your content but don't wanna write the whole thing in HTML? Our HTML Block is perfect for you. 🤩
Using Markdown Blocks
Developer? Writer? If you are, you've probably heard of Markdown. With Markdown Blocks, you can create entire articles using the Markdown syntax.
Adding Embeddables
People consume information in different ways. There's reading and watching, but there's also listening. You can upload or easily embed your audio clip from other sites. 🎧
Using Code Blocks
HelpDocs comes loaded with automatic code blocks with syntax highlighting. There's nothing to set up or configure—it'll automatically highlight your code based on the language you insert. ✨
Getting Started with Content Blocks
Writing in HelpDocs' What You See Is What You Get (WYSIWYG) editor comes with a bunch of formatting options. Whether it's writing in Markdown or dropping custom HTML right into your articles there's…
Using Quote Blocks
Whether it's to draw attention to something specific or reiterate copy from your terms sometimes you'll wanna add quotes to your articles. HelpDocs has an easy way to add quote blocks.