Adding Tags to Articles

Jake Peters Updated by Jake Peters

You can add tags to your articles to improve search performance. Tags help us identify what an article's about and present better results to your users.

Tags are especially helpful when your users refer to features by many different names. For instance, we have custom HTML templates. A user might type html, custom html, template, theme, layout, etc. to find that article. We have those added as tags so the article appears higher in search for those terms.

Tags can also be displayed in certain themes or used to group articles into collections. 

Adding too many tags can degrade your search performance. We recommend adding less than 10 for each article.
We don't display tags in any of our stock templates, but developers are free to use them in custom themes.

Tagging an Article

  1. Click the Tags button in the Article top bar
  2. Start typing your tag
  3. When you're done, hit comma or click Add to save the tag
  4. Press Save to save your article
  5. Once you've added a tag you can test it out by searching for it in the front end of your Knowledge Base
You can also use our fuzzy search autocomplete to find a tag you've used somewhere else. Just click one of the results that appears as you're typing.

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