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The HelpDocs Trial
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Using Quote Blocks
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Using Ordered Lists
Adding GIFs to Articles
Unassigned Articles Category
Understanding Article Statuses
Moving an Article to a Different Category
Adding Tags to Articles
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Understanding Search Results
Linking to a Part of an Article
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What is Readability?
Hiding Articles from Public Search Engines
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Collaborating on Articles with Presence
Editing Category Metadata
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Using HelpDocs with Ticketing Systems
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Overriding the Font on Your Knowledge Base
Getting Help with Code Snippets
How to Change the Logo Link
Add HTML Before the Closing Body Tag
Using Different List Styles
Using HelpDocs with RTL Languages
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Making Video Embeds Responsive
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Disabling Top Articles
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How to Add Extra Spacing
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Lighthouse Widget API
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Finding CSS Selectors in Your Browser
Optimizing Your Knowledge Base for Search
Clearing the Cache in Your Browser
Creating a Knowledge Base from Scratch
Writing Clear and Digestible Knowledge Base Articles
Updated by Jarratt Isted
We're constantly improving our search algorithm to get you the best results, but it's not always enough. If you want to improve your search, there's a couple things you can do.
Your best bet for improving search results for articles is to add tags. When adding tags, it's best to think about what visitors might search for when trying to find the article.
Let's take this article––the one you're reading right now––as an example. 🤓
Our algorithm will likely pick up the words understand, search, and result from the title. However, a visitor may search for query, better, or find (e.g. 'query not coming up' or 'user can't find my articles'). As strange as these searches may be, to anticipate them we've added these tags to this article:
Rename Your Article
If you're having a lot of trouble with visitors asking the same question and it's answered in your knowledge base, you may want to rename your article. It might be missing a specific keyword that your users tend to use to try and find the information.
What We Search For
You may be wondering what our search algorithm looks through when showing search results. Here's what we look at:
- The title
- Any tags added to the article
- The article body
- We generate a few keywords from the body automatically