Understanding Search Results

by Jarratt Isted

We're constantly improving our search algorithm to get you the best results, but it's not always enough. If you want to improve your search, there's a couple things you can do.

Add tags

Your best bet for improving search results for articles is to add tags. When adding tags, it's best to think about what visitors might search for when trying to find the article.

Let's take this article as an example. 

Our algorithm will likely pick up the words understand, search, and result from the title. However, a visitor may search for query,  better, or find (e.g. 'query not coming up' or 'user can't find my articles'). As strange as these searches may be, to anticipate them we've added these tags to this article:

Rename your article

If you're having a lot of trouble with visitors asking the same question and it's answered in your knowledge base, you may want to rename your article. It might be missing a specific keyword that your users tend to use to try and find the information.

Look through your search analytics to see what keywords visitors use when looking for information. 🔍

What we search for

You may be wondering what our search algorithm looks through when showing search results. Here's what we look at:

  • The title
  • Any tags added to the article
  • Description
  • The first few thousand characters of the article body
  • We generate a few keywords from the body automatically

How Did We Do?