Understanding Search Results
Unlock search magic: maximize Knowledge Base results by strategically weighting tags, titles & content!
Our search algorithm is designed to deliver optimal results, and with a few simple tweaks, you can make it even more effective for your visitors! Let's explore how to maximize your search functionality and help your users find exactly what they need.
How Search Results are Weighted and Ranked
When someone searches your Knowledge Base, our system doesn't just locate articles containing those terms—it calculates a relevance score for each article to provide the most helpful results. This score is significantly influenced by where your search terms appear within the article.
Here's how the ranking system works:
Ranking Factor | Description |
Field Priorities (Base Weighting) | Different parts of an article carry different weight in search results:
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Scoring Boosts (Extra Relevance) | Articles can receive additional relevance boosts in specific situations:
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Exporting & Backing Up Your Articles
