Table of Contents

Understanding Search Results

River Sloane Updated by River Sloane

We're constantly improving our search algorithm to get you the best results, but it's not always enough. If you want to improve your search, there's a couple things you can do.

Add Tags

Your best bet for improving search results for articles is to add tags. When adding tags, it's best to think about what visitors might search for when trying to find the article.

Let's take this article (the one you're reading right now) as an example 🤓

Our algorithm will likely pick up the words understand, search, and result from the title. However, a visitor may search for query, better, or find (e.g. 'query not coming up' or 'user can't find my articles'). As strange as these searches may be to anticipate them we've added these tags to this article.

Adding too many tags can degrade your search performance. We recommend adding less than 10 for each article.
Searching for tags is not case-sensitive. e.g. "Find", "find", and "FinD" are all treated the same. Just pick a style you prefer 😌

Rename Your Article

If you're having a lot of trouble with visitors asking the same question and it's answered in your knowledge base, you may want to rename your article. It might be missing a specific keyword that your users tend to use to try and find the information.

Look through your Search Click Analytics to see what keywords visitors use when looking for information. 🔍

What We Search For

You may be wondering what our search algorithm looks through when showing search results. Here's what we look at:

  • The title
  • Any tags added to the article
  • Description
  • The article body
  • We generate a few keywords from the body automatically

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