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Understanding Ask AI

Ask AI is an intelligent search feature that transforms your knowledge discovery. Your entire knowledge base is just one question away.

River Sloane
Updated by River Sloane

Our AI-powered search feature Ask AI transforms how your customers interact with your Knowledge Base ✨

This powerful feature helps visitors find exactly what they need, faster and more intuitively than ever before. Your entire Knowledge Base is just one question away.

Ask AI is only available on certain plans and templates. Check your current subscription and settings to access this feature ✋

What is Ask AI?

Ask AI—also known as Generative Search—is an intelligent search solution that scans your entire Knowledge Base and delivers precise, contextual results. Unlike generic AI tools, Ask AI only pulls information directly from your content, ensuring accuracy and relevance.

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Ask AI is

Ask AI isn't

An advanced search tool

A chatbot or conversational interface

A way to get comprehensive answers from a Knowledge Base

A general AI assistant

A feature that consolidates information from multiple sources

A replacement for your entire Knowledge Base

A tool that understands search intent and context

A tool that generates new content (you can do that with our Draft Article feature)

How Ask AI Works

Ask AI will show above standard search results when the search query is longer than a few keywords, making it ideal for complex questions and natural language inquiries.

Ask AI and the underlying AI model won't be trained using your content. Your internal content won't be accessible unless a user has access 🔐

When a visitor searches using natural language, Ask AI:

  • Searches through all your Knowledge Base articles
  • Pulls relevant information from matching content
  • Displays helpful results with source attribution

Each Ask AI search summary costs 1 credit from your monthly budget.

There are daily usage limits to ensure fair resource distribution. You can only use a certain percentage of your monthly limit per day, and there's also a user rate limit in place to prevent spam.

Enabling Ask AI

  1. Head to Settings > AI
  2. From the feature dropdown, click Generative Search
  3. Set a Monthly Search Budget (default is 0)
  4. Save Changes
If your monthly budget is set to 0 then Ask AI won't appear
Ask AI is fully compatible with v5 templates and above. Older custom templates may require modifications, and legacy templates may not be compatible at all. If you're using an older template and want to try out Ask AI, you can do that with .dev.

Managing Monthly AI Search Budget

Screenshot of credit usage, showing monthly limit, additional credits, and total credits remaining.

To prevent unexpected billing, you can easily limit your monthly AI search budget:

  1. Head to Settings > AI
  2. Scroll down to the Usage section
  3. Next to Monthly Search Budget, enter your desired monthly search budget
  4. Once the budget is reached, Ask AI will automatically disable to prevent additional charges
We recommend having at least 100 set as your monthly search budget.

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