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Filtering Articles

Learn how to filter your knowledge base articles by status, author, stale status, category, tags, permission groups, and update dates to find exactly what you need quickly.

River Sloane
Updated by River Sloane
4 min read

Table of Contents

Need to narrow down a list of articles with specific attributes? You can use our filtering tools for your articles to find exactly what you're looking for and change some of the values super quickly.

Filtering Articles

  1. Head to Content
  2. Click on the Filter button in the top right
  3. Start adding filters from the dropdowns to find what you're looking for
  4. Optionally change any values
  5. Click Find articles
Want to be more or less specific with your searches? At the top of the filter panel, choose whether articles should match some of the conditions or all of them.

Available Article Filters

Filter

Description

Status

Filter based on article status. Pick as many as you like.

Draft, Privately published, Published, Archived

Author

Find articles owned by one or more people on your account.

Stale status

Filter by whether an article has been marked Stale.

Any, Fresh, Stale

Working Copy

Filter by whether a published article has unpublished edits waiting in a Working Copy.

Any, Does not have Working Copy, Has Working Copy

Choose Has Working Copy and an extra Involving field appears. Use it to find Working Copies on a person's own articles, or their edits to someone else's.

This filter only works when matching all conditions.

Translation status

Filter by whether an article has been translated into the language you're viewing, and whether that translation is out of date.

Any, Translated, Needs translation, Translation outdated

This filter only appears when you're viewing a secondary language, and only works when matching all conditions.

Category

Filter by articles inside one or more categories. Choose << Unassigned >> to find articles that aren't in a category at all.

Picking a category only adds that category. To include every category nested inside it too, click the +N button beside it.

Search term

Find articles whose title or body contains an exact word or phrase. Handy for tracking down an old product name or URL.

Permission Groups

Filter by the Permission Groups or Roles an article is restricted to. Click Matches some beside the label to switch to Matches all, so articles must be in every group you pick.

This filter only appears for people who can edit settings, on plans with permissions.

Tags

Filter by tags added to your articles. Like Permission Groups, click Matches some to switch to Matches all.

Updated in the last / Updated after

Find articles updated recently. Enter a number of days (for example, updated in the last 30 days), or click Pick a date to choose a specific day instead.

Not updated in the last / Updated before

Find articles nobody has touched in a while. Enter a number of days (for example, not updated in the last 90 days), or click Pick a date to choose a specific day.

Filters are saved in the page URL, so you can bookmark a filtered list or share it with your team. A list filtered by a number of days keeps meaning the same thing, so "not updated in the last 90 days" stays up to date next month too.

Example Filters

If you're stuck on ideas on how to filter your content, think about the data you're looking for. We find users want to work out:

  • When a set of articles were last updated
  • Who is in charge of which articles
  • A set of Stale articles given certain criteria
  • Which edits are still waiting to be published
Find all published Stale articles updated after the 30th November

Match: All conditions

Status: Published

Stale status: Stale

Updated after: 30 November

Find published articles nobody has updated in the last 6 months

Match: All conditions

Status: Published

Not updated in the last: 180 days

Find all unpublished edits Mila has made

Match: All conditions

Working Copy: Has Working Copy

Involving: Mila

Find all marketing content by Mila in the Marketing Permission Group updated after 17th June

Match: All conditions

Permission Groups: Matches all Marketing

Author: Mila

Updated after: 17th June

Find all draft content by Rebecca in the Marketing and Support Permission Groups

Match: All conditions

Status: Draft

Permission Groups: Matches all Marketing, Support

Author: Rebecca

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