Collaborating on Articles with Presence

Jarratt Isted Updated by Jarratt Isted

It's great to work on HelpDocs together as a team. When there's only a few of you it's easy to avoid overwriting others' work but when more of you start collaborating on articles at the same time it can become a battleground of who saves last wins 🤺

To avoid this we've built real-time Presence indicators into the product.

Presence in the Content View

When someone on your team is editing an article an indicator will show next to the article in the Content view.

Presence in the Article Editor

If someone on your team is editing the article you're also on you'll see a conflict message up top with an indicator.

We highly recommend not saving at this point, so you don't overwrite the other team member's article

What did you think of this doc?

Exporting & Backing Up Your Articles

Hiding Articles from Public Search Engines

Get in touch