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Using JWT Studio

Create and validate JWTs inside HelpDocs with our own JWT Studio.

River Sloane
Updated by River Sloane
2 min read

Table of Contents

If you're using JSON Web Tokens (JWTs) for authentication with HelpDocs, we've got a neat little tool called JWT Studio that can make your life a whole lot easier.

With JWT Studio, you can create and validate JWTs right from our dashboard: no more mucking around with complicated code or third-party tools.

Let's dive in and see how it works!

Creating a JWT

You'll need to enable JWT first. If it isn't on, you won't see this option.
  1. Head to Settings > Sign-in & access
  2. Scroll down to JWT, then click the β‹― menu > Create/validate JWTs
  3. Optional: Under Groups, assign your new JWT a Permission Group. You'll see the groups you have access to
  4. Under JWT expiration, set an expiry date for the token. It starts at 14 days from now
    JWT Studio panel with Groups selected, the JWT expiration date picker open, and the Go to validator and Generate JWT buttons
  5. Click Generate JWT
  6. Voila! Your new token is ready to go πŸŽ‰ Click Copy JWT for the token, or Copy prefilled URL for a link to your docs with the token in it
Making a JWT for one group? Head to Settings > Groups, click Edit on the group, then click Generate a JWT for this group.
Remember the expiry date you set is crucial: you don't want your tokens hanging around forever and potentially getting into the wrong hands πŸ•΅οΈ

Validating a JWT

Maybe you've got an existing JWT that you need to check. No problem! JWT Studio's got your back there too. Here's how to find it:

  1. Head to Settings > Sign-in & access
  2. Scroll down to JWT, then click the β‹― menu > Create/validate JWTs
  3. Click Go to validator
  4. Paste your JWT into the JWT field and hit Validate JWT
  5. JWT Studio will tell you whether the token is valid and, if it isn't, show you the error πŸ’–

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