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Authentication

Swiftly sign in and up by setting up different authentication options. Use a password, restrict to logged in users, set up single sign-on, and more.

Rebecca Thompson River Sloane Taylor Sloane
11 docs by 3 team members

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Setting Up Two-Factor Authentication

Adding an extra layer of security for your HelpDocs account gives you peace of mind if your password becomes compromised.

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Restricting your HelpDocs with Custom JWT SSO

Our docs are a great thing for your site's SEO and your brand. But sometimes, for whatever reason, you may want to restrict your HelpDocs to just users of your app.

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Using OpenID Connect for Single Sign On

If you're using OpenID Connect to let users log in to your own app already, you can use that exact same login for HelpDocs. 💪

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Setting Up and Using SAML Single Sign-On

Need to use HelpDocs with a large team? Signing up individually can be tiresome. With SAML Single Sign-On (SSO) you can make it super simple for your team to log in and get started.

Accessing User Data in HelpDocs

You can pass user data to HelpDocs in either JWT auth or Shared Password as SSO. If you haven't already passed the data, check out the relevant article for more instructions. 👀

Restricting Your Docs to Logged In Users

HelpDocs makes it easy to restrict access to your docs to logged in users. This way, when a user visits your docs they'll be redirected to the regular login page instead.

Anonymous Mode for Read-Only SSO Users

Anonymous Mode enables secure, cost-effective SSO read access without creating individual user accounts

Creating and Managing API Keys

API keys to unlock your Knowledge Base: Create secure API integrations with just a few clicks ✨

Using JWT Studio

Create and validate JWTs inside HelpDocs with our own JWT Studio.

Shared Password Protection

Whether you're using your HelpDocs internally to train staff, or just because they're not ready for the limelight yet, there's a load of reasons you might want to password protect your HelpDocs.

Configuring Slack Single Sign On

Many teams use Slack to communicate with their team, so it makes sense to have the ability to log into other services using the same service.

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