Understanding Article Views vs Total Sessions
When you're diving into your HelpDocs analytics, you'll notice we track both Article Views and Total Sessions. Understanding the difference between these two metrics is crucial for getting accurate iā¦
When you're diving into your HelpDocs analytics, you'll notice we track both Article Views and Total Sessions. Understanding the difference between these two metrics is crucial for getting accurate insights into how your customers use your Knowledge Base š
Article Views vs. Total Sessions
Article Views | Total Sessions |
Counts every single article view, regardless of who's doing the viewing | Counts unique visits to your Knowledge Base during a continuous period |
If the same person views three articles, this records as three separate views | If the same person views three articles in one visit, this counts as just one session |
Perfect for understanding which content gets the most attention | Great for measuring actual user engagement and repeat visits |
Higher numbers. Shows total content consumption | Lower numbers. Shows unique visitor activity |
Here's How It Works in Practice
Let's say Ronnie visits your Knowledge Base and reads three articles about setting up their account. Here's what gets recorded:
- Article Views: 3 (one for each article they read)
- Total Sessions: 1 (because it was all during one continuous visit)
If Ronnie comes back later that day and reads two more articles, their stats would show:
- Article Views: 5 total (3 from first visit + 2 from second visit)
- Total Sessions: 2 total (first visit + return visit)
This distinction helps you separate content popularity from user engagement, giving you a complete picture of how your Knowledge Base performs.
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