Setting Up a Custom Domain
Setting or Updating the Name in Your Profile
Can I Schedule a Demo?
The HelpDocs Trial
Setting the URL Style for your Articles
Switching Between Multiple Accounts
Adding or Changing Your Profile Image
Logging In To Your HelpDocs
Understanding Smart 404 Pages
Understanding Top Articles
Writing and Editing Articles
Using Markdown Blocks
Adding an HTML Block
Using Code Blocks
Getting Started with Content Blocks
Using Quote Blocks
Text Editor Shortcuts
Understanding Article Statuses
Article Backups, Revisions, and Versioning
Adding Tags to Articles
Using Ordered Lists
Moving an Article to a Different Category
Inserting Images into Ordered Lists
Adding Note, Tip, and Warning Callouts
Switching the Editor Mode
Exporting Articles to Word
Exporting Articles to PDF
Hiding Articles from Public Search Engines
Exporting & Backing Up Your Articles
Understanding Search Results
Duplicating an Article
Incompatible Browser Extensions
Deleting an Article
What is Readability?
Collaborating on Articles with Presence
Adding a Table of Contents
Restoring Deleted Articles
Editing Category Metadata
Delete a Category
Featuring an Article
Creating Draft Versions of Published Articles with Working Copy
Bulk Select & Edit Multiple Articles
Creating a Subcategory
Linking to a Part of an Article
Using help.new to Create Articles
Setting Up Integrations
Available Commands in Your Slack Workspace
Get Feedback, Activity, and Contact Form Notifications in Slack
Installing the Slack Integration
Sharing Articles From HelpDocs to Slack
Configuring Your Slack Integration
Connecting Google Analytics
Adding a Feedier Carrier
Connecting Gainsight PX
Using HelpDocs with Ticketing Systems
Syncing Content to elevio
Enabling Comments with Disqus
Connecting Sunshine Conversations
Customizing your HelpDocs
Condense Top Article Spacing on Bars V4
Adding Lightboxes to Images
Overriding the Font on Your Knowledge Base
Making Your Printed HelpDocs Look Nicer
Making Video Embeds Responsive
Disabling Authorship and Updated Times
Getting Help with Code Snippets
Disabling Top Articles
Using Different List Styles
Using HelpDocs with RTL Languages
Disabling Related Articles
Using a Background Image in the Header
Making Tables Scroll When They're Too Wide for the Page
How to Change the Logo Link
How to Add Extra Spacing
Add HTML Before the Closing Body Tag
Customizing Feedback Icons
Custom HTML Templates
Managing Open Graph Fallback Images
Changing the Language in Common Phrases
Setting a Custom Favicon
Customizing an Article Slug, Meta Description & Short Version
Understanding the Contact Form
Hiding the Contact Button
Adding Custom CSS
Setting Article Display Order
Adding Custom Navigation Links
Setting Category Display Order
Uploading Your Brand Logo
Adding URL Redirects
Featuring a Category
Adding Icons to Categories
Hosting HelpDocs at a Subfolder of Your Site
Choosing a Template
Testing Customizations with .dev
Adding Cookie Consent
Lighthouse Widget API
Integrating Lighthouse with Live Chat Providers
Adding Lighthouse Trigger Buttons to Webflow
Data & Analytics
Understanding Productivity with Leaderboard
Getting Team Event History with Audit Trail
Understanding Articles Clicked
What are Tickets Avoided?
Exporting Your Stats
What is the Happiness Score?
Understanding Machine Translation Credits
Customizing How Machine Translations Work
Automatically Translate Articles with Machine Translations
Setting Up Multilingual
Understanding Multilingual Translation
Creating a Read-Only Permission Group for Public Articles
Creating and Managing Permission Groups
Getting Started with Permissioning
Assigning Permission Groups to Categories
Assigning Permission Groups to Articles
Removing Permission Groups from Articles
Setting Up Two-Factor Authentication
Setting Up and Using SAML Single Sign-On
Restricting your HelpDocs with Custom JWT SSO
Using OpenID Connect for Single Sign On
Configuring Slack Single Sign On
Restricting Your Docs to Logged In Users
Shared Password Protection
Accessing User Data in HelpDocs
Security & Compliance
Anonymizing IP Addresses
Setting Custom HTTP Headers
Is HelpDocs GDPR compliant?
Signing a Data Processing Agreement (DPA)
Is my data secure and protected?
Changing Your Plan
Cancelling Your Account
Downloading Invoices and Receipts
Updating Your Billing Information
Subscribing to a Plan for the First Time
European Union VAT Charges
Tax Residency Certificates and Forms
HelpDocs Support Scope
I contacted support but didn't hear back. Did my message get lost?
Can I embed files into HelpDocs?
I can't log in to my HelpDocs account or complete signup
How do I reset my password?
How do I change my email?
Can I use multiple HelpDocs accounts together?
Can I migrate or import my data from another service?
Who counts towards the user limit on plans?
Can I Change the HelpDocs Branding?
Can I have a single article appear in multiple categories?
Can I host my internal docs in HelpDocs?
I’m seeing a blank screen when I load my knowledge base
Help! No articles are appearing on my knowledge base
What is an account slug?
I've added a script but it isn't working
Help! My app's not loading 😭
How do related articles work?
Can I host my API docs in HelpDocs?
Will translated articles be deleted if I remove that language?
My Article Has a Blank Space to the Left. What's Wrong?
One of my headings isn't showing in the table of contents
I'm getting 'Your connection is not private' on my custom domain
How do I publish an article that's not available in the default language?
Why isn't my contact form showing up?
Optimizing Your Knowledge Base for Search
Creating a Knowledge Base from Scratch
Finding CSS Selectors in Your Browser
Clearing the Cache in Your Browser
Writing Clear and Digestible Knowledge Base Articles
Table of Contents
Updated by River Sloane
Here at HelpDocs we cache your knowledge base, our admin app, and our homepage to ensure our customers and your customers get a speedy service without affecting performance.
As useful as caching is sometimes it can get in the way. We may push an update to our users but changes aren't reflected right away due to us and the browser having cached it.
What is caching?
The word caching is described as "storing away in hiding or for future use". That's pretty much what your browser is doing when it caches something. It stores information for the next time you access the same resource so it's fast.
Think of it as a filing cabinet. Instead of having to waste ink by printing something off each time and then throw it in the bin, you can file your documents and access them later on.
Finding and Clearing the Cache in Your Browser
The very first thing you'll need to do is find where the cache settings are in your browser. With the cache, we'll just want to clear the data so recent changes we've made appear right away. This doesn't delete any important data, so don't worry.
- Click the Chrome Menu button in the top right corner
- Hover over More Tools
- Click Developer Tools
- In the top menu of developer tools, click Application
- In the left side menu, click Clear storage
- Scroll to the bottom of the page and tick Cache storage and Application cache under Cache
- Press Clear site data
You can also use your keyboard to access developer tools using these shortcuts:
- Click Safari > Preferences in the top menu bar
- In the Advanced tab, tick Show Develop menu in menu bar
- In the top menu bar, you'll see a new menu named Develop
- Click Develop > Empty Caches
You can also empty your cache using this shortcut:
- Click the Ellipses Icon in the top right
- Click on Settings
- Under Clear Browsing Data, click Choose what to clear
- Untick everything except from Cached data and files
- Click Clear
Internet Explorer 11
- In the top menu bar, click the Cog (top right) Safety > Delete Browsing History
- Untick all options apart from Temporary Internet files and website files
- Click Delete
You can also use your keyboard to force refresh your browser:
Internet Explorer 10 or lower
- Click the Cog (top right) F12 Developer tools
- In the top menu, click Cache > Clear browser cache
- Click Yes
- Click the bar menu icon (top right)
- Click Preferences > Privacy & Security
- In Cached Web Content, click Clear Now
You can also force fresh your browser using these shortcuts:
- In the top menu bar, click Settings > Preferences > Advanced > History
- In the Disk Cache section, click Empty now
You can also use your keyboard using these shortcuts: