Connecting Segment

Updated 4 months ago ​by Jake Peters

Segment helps you collect all of your customer data and send it anywhere.

HelpDocs integrates with Segment so you can track users viewing your knowledge base, too. 

Segment Integration with HelpDocs

Connecting Segment

You'll need to have a JavaScript Source (not a Cloud Source) in your Segment account for HelpDocs. If you have an existing Source for your marketing site or app, you can use that.
  1. In your Segment account
    1. Head to the Source you'd like to use
    2. Go to Settings > Keys
    3. Copy your Write Key to your clipboard
  2. In the HelpDocs dashboard
    1. Go to Settings > Integrations
    2. Paste your Write Key into the Segment Write Key box
    3. Click Save

We'll start sending data over to Segment right away.

Users are tracked anonymously with Analytics.js. Segment will only send your data to integrations like Google Analytics that don't require user data

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