Connecting Gainsight PX

Jarratt Isted Updated by Jarratt Isted

Gainsight PX is an all-in-one product analytics and customer engagement platform. By connecting it with HelpDocs, you can gain product insights by tracking visitor activity on your knowledge base.

Gainsight PX used to be called Aptrinsic.

Connecting Gainsight PX

  1. In your Gainsight PX Dashboard
    1. Go to Account Settings > Products (or click here)
    2. Copy your PRODUCT-KEY
  2. In your HelpDocs dashboard
    1. Head to Settings > Integrations
    2. Scroll down to Gainsight PX, then click
    3. Paste in your PRODUCT-KEY
    4. Hit Save Changes

All done! You should start seeing analytics being logged for your knowledge base.

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