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Connecting LiveChat

LiveChat gives you a fast way to help your customers and visitors. By connecting it to HelpDocs, you can easily chat to visitors on your knowledge base.

Taylor
Updated by Taylor
1 min read
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LiveChat gives you a fast way to help your customers and visitors. By connecting it to HelpDocs you can easily chat to visitors on your knowledge base. 

We'll also record when someone starts a chat from your knowledge base under Contact Forms in our analytics. 

Connecting LiveChat

  1. In your LiveChat dashboard
    1. Go to Settings > Channels > Website
    2. Find the code snippet and copy the number after window.__lc.license
  2. In HelpDocs
    1. Go to Settings > Integrations
    2. Find LiveChat under Contact form and click its tile
    3. Paste the number into the LiveChat License box
    4. Hit Save changes

You'll now be able to chat with visitors and customers right from your knowledge base.

Depending on how you've set up LiveChat you may also need to add your HelpDocs subdomain or custom domain to your list of trusted domains in LiveChat under Settings > Security > Trusted domains.

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