Managing Content

Make sure articles stay fresh and organized so your knowledge base stays useful. Here are the features you'll want to use to keep your content tidy.

38 docs

Stale Articles

Mark articles as stale so your team knows exactly what needs updating even if they don’t have all the information they need right then.

Share articles with your team or readers, preview them before they go live, and export or back up your content to Word or PDF.

Work together on articles with internal comments and live presence, and use editor tools like variables, diagrams, clips, and a table of contents.

Start new articles by duplicating or copying existing ones, building from a file, or using help.new to begin writing straight away.

Keep your articles tidy with tags, filters, bulk edits and featured articles, and find any articles that aren't in a category yet.

Understand article statuses, archive or delete articles, restore what you removed, use working copies, and find revisions and backups.

Learn how readers and your team find articles, from the search command palette and search results to jumping straight to matching text.