Sometimes someone already has a HelpDocs account in another organization, and you want them to help with your docs too. You can invite them as a guest.
What Is a Guest?
A guest is someone who belongs to your account, but whose home organization is a different one. Their home organization doesn't change, and their accounts there stay exactly as they are.
How Someone Becomes a Guest
Only the owner and administrators can invite people, so every invitation comes from one of them. If you invite someone who already belongs to an account in another organization, they can accept the invitation and join as a guest.
Finding Guests on Your People Page
Head to Settings > People. Guests have a Guest badge on their card or row, in both the card and table views.
Hover over the badge to see the message: they're from another organization, and they sign in through their own.
Require SSO and Guests
If you turn on Require SSO under Settings > Sign-in & access, guests don't need to sign in with your SSO. They sign in through their own organization instead. Everyone else on your account still does. Read more in Requiring SSO.