Table of Contents

Setting Up Two-Factor Authentication

River Sloane Updated by River Sloane

Adding an extra layer of security for your HelpDocs account gives you peace of mind if your password becomes compromised. By enabling two-factor authentication (2FA) with a time-based one-time password (TOTP) you'll be able to make sure your Knowledge Base stays secure.

Once added your Authentication App will generate a new TOTP every 30 seconds that can be entered after logging in with your email and password.

Download an Authentication App

To start with you'll want to download an Authentication App capable of generating a time-based one-time password (TOTP). Here's just a few we recommend:

Set Up Authentication in Your Profile

Shows navigating to Profile, clicking a button, and a QR code blurred out
  1. Head to your Profile by clicking on your name in the menu bar and heading toΒ ProfileΒ (or clickΒ here)
  2. Under Authentication click Set up authentication App
  3. Add HelpDocs to your Authentication App by either:
    1. Scanning the QR Code using your Authentication App
    2. Copying the text code and pasting it into your Authentication App
  4. Enter the current code into the text field provided and press Verify
    A text field with 000000 typed in and a verify button next to it
  5. You'll be prompted to save your backup codes which allow you to recover your account in case you lose access to your TOTP. You can go ahead and download these as a .txt file
    You won't be shown these backup codes once you navigate away. We highly recommend saving these in a safe place πŸ”
  6. Next time you log in you'll be prompted to enter your TOTP πŸ’–

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Setting Up and Using SAML Single Sign-On

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