Connecting Ada

Connecting your HelpDocs Knowledge Base to Ada creates a powerful support ecosystem where your existing documentation automatically feeds into an AI assistant.

This integration helps you deliver faster, more consistent customer support across all channels—without the headache of managing content in multiple places 🚀

How HelpDocs Connects with Ada

The integration between HelpDocs and Ada is straightforward yet powerful. Ada's AI agent can access and learn from your Knowledge Base content, allowing it to:

• Answer customer questions using your existing documentation
• Automatically stay updated when you change your articles
• Provide consistent answers across all support channels
• Scale your support capabilities without increasing team size

Best of all, you only need to maintain content in one place—your HelpDocs Knowledge Base—and Ada will automatically incorporate your latest information.

How to Connect Ada

Setting up the integration is a straightforward process. Here's how to connect your HelpDocs Knowledge Base to Ada:

1. Head to Ada's platform
2. Follow Ada's documentation for importing website content at their Import content guide
3. When prompted to provide a website URL in Ada, use your HelpDocs Chatbot Source Page URL or HelpDocs URL