By default we show all HelpDocs analytics at once in the dashboard. That gives you a great high-level overview of how your docs are performing. But sometimes you wanna get more granular π
In the top right of Stats you'll see a Filter icon. Clicking it opens a panel where you can choose a date range and filter stats in various ways.
Any graphs or CSV exports you see in the Stats tab will reflect your current set of filters. If you use the same filters often, save them as a view.
Filtering Stats
- Head to Stats
- Click the Filter button
- Filter by attribute(s)
- Click Apply Filters
Filtering by Time Period
When analyzing your Knowledge Base performance, you can quickly filter data by specific time frames to identify trends or measure the impact of content changes.
- Head to Stats
- In the top right, choose a period: Week, Month, Quarter, 6 Months or YearThe periods you see depend on how much analytics history your HelpDocs plan includes. For full details on what's available with each subscription level, check out https://www.helpdocs.io/pricing
These periods always end yesterday. Month shows the last 30 days, Quarter the last 90, and so on.
Choosing Your Own Dates
For any other window, open the Filter panel and pick how you want to set the dates.
Option | What it does |
Last X days | Type a number of days. The window always ends yesterday and moves with the calendar, so a link or saved view for the last 45 days stays current. |
Specific dates | Pick a start and end date. The window stays fixed, which is handy for comparing a launch week or last quarter. |
The periods in the top right use the same rolling window as Last X days. So when you bookmark or share a Stats link, whoever opens it sees up-to-date numbers rather than the dates you had on screen.
Available Filters
Filter name | Description |
Dates | Only show results for a certain time period. Choose Last X days or Specific dates. |
Include categories | Only show content from the categories you select. Leave blank to show content from all categories. How to include all subcategory data ποΈWhen you filter by a category it won't include any subcategory data underneath. You can include all subcategory data by clicking the arrow button alongside the top-level category. You'll see a limited set of data when filtering by category |
Include articles | Only show results for specific article(s). You'll see a limited set of data when filtering by article |
Include users | Only show activity for certain users. Leave blank to show activity from all users. You can't combine this with the Exclude logged in users filter. This metric will only be accurate for time periods after April 30 2018. |
Include groups | Filter the data to only show data for certain Permission Groups. |
Exclude logged in users | Toggle this on to only show external (i.e. anonymous) traffic, excluding traffic from your team / logged in users. You can't combine this with the Include Users filter. This metric will only be accurate for time periods after April 30 2018 |
Include bot traffic | Add AI assistants and crawlers (ChatGPT, Claude, Perplexity and others) to the totals. The AI tab always shows them, whatever this is set to. |
Spam filter | Hide traffic that looks automated. Choose Off, Permissive, Balanced (recommended) or Strict. Every level except Off can hide some real visitors, so read how each level works before you pick one. |
Data source | Show data for certain sources like Lighthouse, subdomain, or custom domain. |
Exclude IPs | Remove traffic from a set of IP addresses. This field should be a single ipv4 address or comma-separated list of ipv4 addresses e.g. |
Only include current language | Toggle this on to only show activity in the currently selected language of your Knowledge Base. This filter is only available if you have enabled multilingual HelpDocs |
Clearing Stats Filters
Click Clear filters next to the period buttons at the top of Stats. You can also open the Filter panel and click Clear Filters there.