Setting the URL Style for your Articles
Setting Up a Custom Domain
Logging In To Your HelpDocs
Understanding Smart 404 Pages
The HelpDocs Trial
Adding or Changing Your Profile Image
Understanding Top Articles
Switching Between Multiple Accounts
Writing and Editing Articles
Getting Started with Content Blocks
Adding a HTML Block
Using Code Blocks
Embedding Audio Files
Using Markdown Blocks
Using Quote Blocks
Using Ordered Lists
Adding Info, Tip and Warning Callouts
Inserting Images into Ordered Lists
Article Backups, Revisions and Versioning
Adding Tags to Articles
Understanding Article Statuses
Switching the Editor Mode
Text Editor Shortcuts
Moving an Article to a Different Category
Collaborating on Articles with Presence
Exporting & Backing Up Your Articles
Creating a Subcategory
Incompatible Browser Extensions
Downloading Articles to PDF
How to Add Extra Spacing
Hiding Articles from Public Search Engines
Delete a Category
Featuring an Article
Adding a Table of Contents
What is Readability?
Previewing Unpublished Articles
Restoring Deleted Articles
Bulk Select & Edit Multiple Articles
Getting Started with Taxonomy
Linking to a Part of an Article
Understanding Search Results
Setting Up Integrations
Installing the Slack Integration
Configuring your Slack Integration
Sharing Articles From HelpDocs to Slack
Available Commands in Your Slack Workspace
Get Feedback, Activity, and Contact Form Notifications in Slack
Enabling Comments with Disqus
Connecting Gainsight PX
Syncing Content to elevio
Connecting Google Analytics
Adding a Feedier Carrier
Using HelpDocs with Ticketing Systems
Customizing your HelpDocs
Using a Background Image in the Header
Making Tables Scroll When They're Too Wide for the Page
Disabling Top Articles
Adding Lightboxes to Images
Making Video Embeds Responsive
Making your printed HelpDocs look nicer
Disabling Related Articles
Using HelpDocs with RTL Languages
Getting Help with Code Snippets
Disabling Authorship and Updated Times
Using Different List Styles
Overriding the Font on Your Knowledge Base
Add HTML Before the Closing Body Tag
How to Change the Logo Link
Customizing Feedback Icons
Custom HTML Templates
Adding Custom Navigation Links
Hiding the Contact Button
Choosing a Template
Changing the Language in Common Phrases
Adding URL Redirects
Adding an Open Graph Fallback Image
Hosting HelpDocs at a Subfolder of Your Site
Setting Article Display Order
Setting Category Display Order
Setting a Custom Favicon
Uploading Your Brand Logo
Understanding the Contact Form
Adding Custom CSS
Featuring a Category
Adding Icons to Categories
Customizing an Article Slug, Meta Description & Short Version
Translating Your Docs
Setting Up Multilingual Docs
Automatically Translate Articles with Machine Translations
Creating and Managing Permission Groups
Removing Permission Groups from Articles
Assigning Permission Groups to Articles
Getting Started with Permissioning
Shared Password Protection
Restricting Your Docs by IP
Configuring Slack Single Sign On
Accessing User Data in HelpDocs
Restricting Your Docs to Logged In Users
Using OpenID Connect for Single Sign On
Setting Up and Using SAML Single Sign-On
Restricting your HelpDocs with Custom JWT SSO
Data & Analytics
Getting Team Event History with Audit Trail
Search Click Analytics
Exporting Your Stats
What is the Happiness Score?
What are Tickets Avoided?
Cancelling Your Account
Subscribing to a Plan for the First Time
Invoices and Email Receipts
Updating Your Billing Information
Changing Your Plan
European Union VAT Charges
I’m seeing a blank screen when I load my knowledge base
I've added a script but it isn't working
Can I change the HelpDocs branding?
Can I use multiple HelpDocs accounts together?
Who counts towards the user limit on plans?
Can I migrate or import my data from another service?
Is my data secure and protected?
Can I embed files into HelpDocs?
How do I reset my password?
Help! My app's not loading 😭
Help! No articles are appearing on my knowledge base
I can't log into my HelpDocs account
What is an account slug?
Can I host my API docs in HelpDocs?
My article has a blank space to the left of it. What's wrong?
How do related articles work?
Can I host my internal docs in HelpDocs?
Is HelpDocs GDPR compliant?
How do I change my email?
Will translated articles be deleted if I remove that language?
Optimizing Your Knowledge Base for Search
Clearing the Cache in Your Browser
Finding CSS Selectors in Your Browser
Creating a Knowledge Base from Scratch
Writing Clear and Digestible Knowledge Base Articles
Table of Contents
Updated by Jarratt Isted
Lighthouse makes it plain sailing for your users to help themselves without ever leaving your app or website. Here's the various states and actions users will see within your widget.
- Navigation bar
- Contact form/live chat button
- Article suggestions
- Instant search bar
- Widget toggle
- Categories & articles
The navigation bar helps users control where they are within your widget. We'll use your uploaded logo to the left and your brand name to the right from Settings > Brand.
Contact form/live chat button
The contact button helps users who can't find an answer from your knowledge base get in touch with your team. If you have a supported Live Chat product on the page where you've installed Lighthouse, we'll trigger that when someone hits Contact. If not, we'll show an email contact form. You can disable this if you don't want to show a contact button at all.
Lighthouse offers the ability to provide smart contextual help. You can set up articles to be suggested depending on the page your users are currently on.
To start creating suggestions, use the
suggestions config value to either suggest specific articles, articles within a category, or all articles with a certain tag.
Instant search bar
The search you know and love is included within the Lighthouse widget. As soon as a user start typing, they'll see article suggestions appear.
Lighthouse can either expand to provide information or hide away ready to be helpful. By default Lighthouse will appear in a closed state, although you can trigger behaviour using the Widget API methods.
When in a closed state, the Lighthouse icon will show. Depending on your primary color, it'll either show a light version or a dark version.
color_modeconfig value in the Widget API
Categories & articles
Just like on your knowledge base, users will be able to browse categories and articles to find information.
Your custom icons will show on category cards as well as any custom meta information you've added to categories and articles. Custom ordering will also stay intact.