Table of Contents
Filtering Stats
Customize HelpDocs stats with our many filters: date, categories, articles, users, groups, sources, IPs, and languages.
By default we show all HelpDocs analytics at once in the dashboard. That gives you a great high-level overview of how your docs are performing. But sometimes you wanna get more granular ๐
If you look at the top right of the Stats box you'll see a Filter icon. Clicking that will take you to a page that lets you choose a custom date period and filter stats in various ways.
Any graphs or CSV exports you see in the Stats tab will reflect your current set of filters.
Filtering Stats
- Head to Stats
- Click the Filter button
- Filter by attribute(s)
- Click Apply Filters
Filtering by Time Period
When analyzing your Knowledge Base performance, you can quickly filter data by specific time frames to identify trends or measure impact of content changes.
- Head to Stats
- In the top right, choose from predefined periods (week, month, quarter, or six months)The availability of certain time periods depends on your HelpDocs plan. For full details on what's available with each subscription level, check out https://www.helpdocs.io/pricing
Available Filters
Filter name | Description |
Start date / end date | Only show results for a certain time period. |
Include categories | Only show content from the categories you select. Leave blank to show content from all categories. How to include all subcategory data ๐๏ธWhen you filter by a category it won't include any subcategory data underneath. You can include all subcategory data by clicking the arrow button alongside the top-level category. You'll see a limited set of data when filtering by category |
Include articles | Only show results for specific article(s). You'll see a limited set of data when filtering by article |
Include users | Only show activity for certain users. Leave blank to show activity from all users. You can't combine this with the Exclude logged in users filter. This metric will only be accurate for time periods after April 30 2018. |
Include groups | Filter the data to only show data for certain Permission Groups. |
Exclude logged in users | Toggle this on to only show external (i.e. anonymous) traffic, excluding traffic from your team / logged in users. You can't combine this with the Include Users filter. This metric will only be accurate for time periods after April 30 2018 |
Data source | Show data for certain sources like Lighthouse, subdomain, or custom domain. |
Exclude IPs | Remove traffic from a set of IP addresses. This field should be a single ipv4 address or comma-separated list of ipv4 addresses e.g. |
Only include current language | Toggle this on to only show activity in the currently selected language of your Knowledge Base. This filter is only available if you have enabled multilingual HelpDocs |
Clearing Stats Filters
- Click the Filter button
- Click Clear Filters
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