Can I migrate or import my data from another service?

Probably! There's a bunch of places we can import from, and usually it's free 🎉

Setting Up a Custom Domain

Every HelpDocs customer gets a custom subdomain that looks a little like this: <your subdomain>.helpdocs.io. But if you want to take the customer experience from good to great, you'll want to set up a custom domain.

Adding or Changing Your Profile Image

We think HelpDocs looks pretty awesome with your face on it. It'll show people that contributed to the knowledge base, and who doesn't love a friendly face? 🤩

Adding Custom CSS

When you set up your HelpDocs account, you'll have the option to choose your layout and customize things like the logo and brand color. If you're looking to customize the layout even further, you can add custom CSS.

Understanding the Contact Form

You can't cover every question your customers might have in your HelpDocs. That's where the Contact Form comes in. 📮

Adding the Intercom Messenger to Your Docs

Intercom helps you engage leads and customers and track what they're up to on your app or website. HelpDocs integrates with Intercom to make it even easier for your customers to get in touch with you. 💬

Connecting Google Analytics

​Google Analytics helps you track people landing on your website, then gives you insights into their behavior. HelpDocs integrates with Google Analytics to help you track what they're doing on your knowledge base too.

Adding Custom JavaScript

Brand settings just not enough and wanna go even further to make it your own? Know a little JavaScript? With HelpDocs you can add as many custom scripts as you like.

Adding Custom Navigation Links

Your help documentation is an important part of your site, but sometimes you'll want to add links to other places. HelpDocs makes it easy to add custom navigation links to the header.

Shared Password Protection

Whether you're using your HelpDocs internally to train staff, or just because they're not ready for the limelight yet, there's a load of reasons you might want to password protect your HelpDocs.

Logging In To Your HelpDocs

To improve the experience for your end users, we don't show a login button on your HelpDocs. To access the admin pages where you can edit settings, articles, etc. just go to <your-subdomain>.helpdocs.io/app

Using Code Blocks

HelpDocs comes loaded with automatic code blocks with syntax highlighting. There's nothing to set up or configure—it'll automatically highlight your code based on the language you insert. ✨

Adding Note, Tip, and Warning Callouts

Wanna make your HelpDocs look super awesome? Try out some of our styles. 🦄✨

Uploading Your Brand Logo

You'll want to make your help documentation look like part of your own site. Adding your brand logo to your HelpDocs is super easy. ✨

Connecting Doorbell

Doorbell helps you gather user feedback across web and mobile, so you can ship product improvements your users love. 😍