Access Mode for Known Cloud Providers

Control cloud crawler impact on your Knowledge Base stats with flexible access modes that give you cleaner insights ✨

Connecting Segment

Segment helps you collect all of your customer data and send it anywhere. HelpDocs integrates with Segment so you can track users viewing your knowledge base, too.

Is my data secure and protected?

At HelpDocs we take security and data protection seriously. Here's an overview of some stuff we're doing to keep your data safe.

Setting Up a Custom Domain

Every HelpDocs customer gets a custom subdomain that looks a little like this: <your subdomain>.helpdocs.io. But if you want to take the customer experience from good to great, you'll want to set up a custom domain.

Understanding Stats

Dive into KB insights: 5 tabs track performance, from tickets avoided to content health.

Accessibility Statement

HelpDocs' accessibility commitment, compliance status, and feedback process for website issues.

Managing Users

Manage team docs: invite users, set roles, and control access with ease

Generating Alt Text for Images with AI

Our one-click AI alt text generator reads your image and creates an image description, making it super simple to create accessible docs.

Creating and Managing API Keys

API keys to unlock your Knowledge Base: Create secure API integrations with just a few clicks ✨

Accessing User Data in HelpDocs

You can pass user data to HelpDocs in either JWT auth or Shared Password as SSO. If you haven't already passed the data, check out the relevant article for more instructions. 👀

Using JWT Studio

Create and validate JWTs inside HelpDocs with our own JWT Studio.

Billing Troubleshooting

Billing hiccups? No sweat! 🔍 Quick fixes for payment issues, invoice access, and keeping your HelpDocs account running smoothly.

What is an account slug?

If you get in touch and need some support, we may ask for your account slug. The slug is just the first part of the URL where your dashboard and knowledge base are hosted.

Downloading Invoices and Receipts

Our payment processor, Stripe, sends you an email every time your card is charged. We also provide another type of receipt that you can customize with your business data.

I can't log in to my HelpDocs account or complete signup

Not being able to log in can be super frustrating—we hear you. Here's a list of troubleshooting tips to try.